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- Tasks: Manage customer relationships and oversee the full order process from enquiry to delivery.
- Company: Join a dynamic team in a fast-paced environment at Bar Hill.
- Benefits: Competitive salary, supportive team culture, and opportunities for growth.
- Other info: Exciting role with potential for career advancement and skill development.
- Why this job: Make a real impact by enhancing customer satisfaction and streamlining operations.
- Qualifications: Experience in customer service or sales support is essential.
The predicted salary is between 27000 - 28000 £ per year.
An exciting opportunity for a motivated and enthusiastic individual to join a fast-paced environment, supporting customer service operations. The role involves managing customer relationships and overseeing the full order process from initial enquiry through to delivery.
Key Responsibilities
- Build and maintain strong relationships with customers via email and internal systems
- Manage end-to-end order processing, including amendments, rescheduling, returns, and repairs
- Respond to customer enquiries and provide timely updates on order status
- Liaise with internal departments such as Production and Purchasing to ensure on-time delivery
- Monitor and update order schedules, escalating any issues where necessary
- Maintain accurate records across systems (pricing, quotations, customer data, BOMs, and drawings)
- Prepare and update customer quotations and support RFQs
- Raise credit and debit notes where required
- Review and manage the customer order book, ensuring all changes are communicated effectively
- Support stock takes, audits, and sales forecasting activities
- Attend production meetings and contribute to operational planning
- Identify potential issues and propose solutions to improve customer satisfaction and efficiency
Skills & Experience
- Previous experience in a customer service or sales support role
- Strong organisational skills and attention to detail
- Excellent communication skills, both written and verbal
- Ability to work under pressure and manage multiple tasks
- Proficient in using Microsoft Office and CRM systems
Account Manager employer: Recruit Mint
Contact Detail:
Recruit Mint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Manager role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills can help them manage customer relationships better. Practice common interview questions so you can shine when it’s your turn to talk.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements that show how you can excel as an Account Manager.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've built strong customer relationships and managed order processes in the past.
Show Your Enthusiasm: We love seeing candidates who are genuinely excited about the role! Let your passion for customer service shine through in your application, and don’t hesitate to mention why you want to join our team at StudySmarter.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly!
How to prepare for a job interview at Recruit Mint
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've successfully managed customer relationships or resolved issues. This will show that you understand the role and can hit the ground running.
✨Familiarise Yourself with Order Processes
Since the role involves managing the full order process, it’s crucial to understand how this works. Be prepared to discuss any relevant experience you have with order processing, amendments, and returns. This will demonstrate your ability to handle the responsibilities effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a delayed order or a difficult customer. Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to maintain customer satisfaction.
✨Show Enthusiasm for Team Collaboration
This role requires liaising with various internal departments, so highlight your teamwork skills. Share examples of how you've worked with others to achieve a common goal, as this will illustrate your ability to contribute positively to the team dynamic.