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- Tasks: Install, troubleshoot, and maintain food processing equipment while ensuring customer satisfaction.
- Company: Join a family-owned business with 60+ years of experience in the food industry.
- Benefits: Enjoy a competitive salary, company vehicle, generous holiday, and private healthcare.
- Why this job: Be part of a supportive team that values your growth and offers hands-on experience.
- Qualifications: Experience in electro-mechanical fields and knowledge of pneumatics and hydraulics required.
- Other info: Flexible travel is needed, including training and customer support outside your local area.
The predicted salary is between 32000 - 48000 £ per year.
Are you an experience Field Service Engineer looking for a new challenge? We are currently working with a family-owned business who have been pivotal in supporting the food industry for the past 60+ years. A company committed to delivering better and smarter solutions across food processing and food packaging equipment.
The Field Service Engineer is to provide professional service and support for their customers by performing field service installation, startup, repairs and maintenance of equipment. The Field Service Engineer will work within the guidelines established by the company ensuring customer issues are resolved in a timely manner and that the customer is left feeling cared for., * Install, troubleshoot, and maintain equipment as required, ensuring proper functionality and performance
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Identify, analyse, and resolve equipment failures, determining the causes of operating errors and taking corrective actions promptly
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Perform routine maintenance on equipment, including implementing necessary training to prevent future issues
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Record all activities, including service reports, job tickets, repairs, and maintenance performed, ensuring accurate and timely documentation
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Provide regular updates to both the customer and Service Management, ensuring clear communication on job completion or progress at the end of each day
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Ensure customer satisfaction by taking ownership of tasks and completing jobs effectively. Be prepared to work additional hours when necessary to fulfil customer needs and ensure the proper performance of your duties
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Continuously seek and retain sufficient product knowledge to perform work competently and efficiently
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Adhere to all safety guidelines established by the company and its customers to ensure a safe working environment
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Be flexible to travel as needed, including staying in hotels to support customer demands. This may involve work outside your local area, attending supplier locations for training, updates, Factory Acceptance Tests (FATs), and customer support
Person Specifications
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Experience in the field or a related area
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Apprenticeship or equivalent Electro-mechanical experience preferred (NVQ Level 3 minimum)
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Previous experience and knowledge of pneumatics, hydraulics and motor control circuitry required
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PLC’s with Ladder Logic knowledge, is advantageous
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Must be able to read and understand electrical, pneumatic and hydraulic diagrams
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Excellent communication skills with the ability to build relationships with customers
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Possess a valid driver’s license
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Monday to Friday
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08:30 to 17:30
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£40,000 to £45,000
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Company vehicle with fuel card
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Overtime paid at excellent rates (paid door to door)
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Generous subsistence allowances
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25 days holiday on top of UK bank holidays
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Company pension
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Private healthcare via Bupa for you and your family
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Private dental cover via BUPA for you and your partner
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Life assurance cover 4 x salary
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Company Benefits portal with discounts and wellbeing hub
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Personalised financial coaching, mortgage advice, and employee assistance programme
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Relevant training for your role and a supportive learning environment
Field Service Engineer employer: Recruit Mint Ltd
Contact Detail:
Recruit Mint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with field service work during any conversations or interviews. Share specific examples of how you've successfully installed, repaired, or maintained equipment in the past, as this will demonstrate your capability and reliability.
✨Tip Number 2
Familiarize yourself with the company's products and services before applying. Understanding their equipment and the challenges faced in the food industry will allow you to speak confidently about how you can contribute to their success.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply.
✨Tip Number 4
Prepare to discuss your flexibility regarding travel and working hours. Since the role requires adaptability to customer needs, showing that you're willing to go the extra mile will make you a more attractive candidate.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service engineering, especially in food processing and packaging equipment. Emphasize your skills in troubleshooting, maintenance, and customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to resolve equipment failures and ensure customer satisfaction.
Highlight Technical Skills: Clearly outline your technical skills related to pneumatics, hydraulics, motor control circuitry, and PLCs. Provide examples of how you've applied these skills in previous roles.
Showcase Communication Abilities: Since excellent communication is key in this role, include examples of how you've built relationships with customers and provided updates on job progress in your application.
How to prepare for a job interview at Recruit Mint Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with electro-mechanical systems, pneumatics, hydraulics, and motor control circuitry. Highlight specific examples where you've successfully installed, troubleshot, or maintained equipment.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've identified and resolved equipment failures. Discuss your approach to troubleshooting and the steps you take to ensure timely resolution of customer issues.
✨Emphasize Communication Skills
Since building relationships with customers is key, practice articulating how you keep clients informed about job progress and completion. Share examples of how you've effectively communicated technical information to non-technical stakeholders.
✨Highlight Flexibility and Commitment
Discuss your willingness to travel and work additional hours when necessary. Provide examples of past experiences where you've gone above and beyond to meet customer needs and ensure satisfaction.
