At a Glance
- Tasks: Manage customer relationships and oversee the full order process from enquiry to delivery.
- Company: Join a dynamic team in a fast-paced environment focused on customer service excellence.
- Benefits: Enjoy 25 days annual leave, private healthcare, and early finishes on Fridays.
- Other info: Opportunities for bonus progression and participation in company events.
- Why this job: Make a real impact by enhancing customer satisfaction and driving operational efficiency.
- Qualifications: Experience in customer service or sales support with strong organisational skills.
The predicted salary is between 27500 - 27500 £ per year.
An exciting opportunity for a motivated and enthusiastic individual to join a fast-paced environment, supporting customer service operations. The role involves managing customer relationships and overseeing the full order process from initial enquiry through to delivery.
Key Responsibilities
- Build and maintain strong relationships with customers via email and internal systems
- Manage end-to-end order processing, including amendments, rescheduling, returns, and repairs
- Respond to customer enquiries and provide timely updates on order status
- Liaise with internal departments such as Production and Purchasing to ensure on-time delivery
- Monitor and update order schedules, escalating any issues where necessary
- Maintain accurate records across systems (pricing, quotations, customer data, BOMs, and drawings)
- Prepare and update customer quotations and support RFQs
- Raise credit and debit notes where required
- Review and manage the customer order book, ensuring all changes are communicated effectively
- Support stock takes, audits, and sales forecasting activities
- Attend production meetings and contribute to operational planning
- Identify potential issues and propose solutions to improve customer satisfaction and efficiency
Skills & Experience
- Previous experience in a customer service or sales support role
- Strong organisational skills with excellent attention to detail
- Confident communicator with the ability to build relationships
- Proactive, self-motivated, and solution-focused
- Strong IT skills, particularly Microsoft Excel
- Ability to work independently and as part of a team in a fast-paced environment
- Experience with ERP/CRM systems (e.g. SAP) desirable
- Understanding of technical drawings and manufacturing processes desirable
Benefits
- 25 days annual leave plus bank holidays (increasing with service)
- Early finish on Fridays
- Private healthcare and dental cover
- Life assurance and income protection
- Employee assistance programme
- Bonus and salary progression schemes
- Employee discount platform
- Enhanced family leave
- Company events
Account Manager in Bar Hill employer: Recruit Mint Ltd
Join a dynamic team as an Account Manager in Bar Hill, where you'll thrive in a supportive and fast-paced environment that prioritises customer satisfaction. With generous benefits including 25 days of annual leave, private healthcare, and opportunities for professional growth, this role offers a rewarding career path while fostering a collaborative work culture. Experience the unique advantage of being part of a company that values its employees and invests in their development.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Bar Hill
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Manager role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills can help them manage customer relationships better. Practice common interview questions so you can shine when it’s your turn to talk.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, we love seeing familiar faces!
We think you need these skills to ace Account Manager in Bar Hill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant IT skills, especially with Microsoft Excel or ERP/CRM systems.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Account Manager role. Share specific examples of how you've built strong customer relationships and managed order processes in the past.
Show Off Your Organisational Skills:Since this role requires strong organisational skills, consider including examples of how you've successfully managed multiple tasks or projects simultaneously. We love seeing how you keep everything on track!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Recruit Mint Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of an Account Manager. Familiarise yourself with customer service operations and the order process. Being able to discuss how you've managed customer relationships or handled order processing in the past will show you're a great fit.
✨Show Off Your Communication Skills
As an Account Manager, you'll need to build strong relationships with customers. During the interview, demonstrate your communication skills by engaging with the interviewer. Use examples from your previous roles where you successfully resolved customer enquiries or collaborated with internal teams.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage multiple tasks or projects. Bring up specific instances where your attention to detail made a difference, like ensuring accurate records or preparing customer quotations. This will resonate well with the role's requirements.
✨Prepare for Technical Questions
Since the job mentions understanding technical drawings and manufacturing processes, be ready to discuss any relevant experience you have. Brush up on basic concepts related to ERP/CRM systems, especially if you've used tools like SAP. Showing that you can navigate these systems will give you an edge.
