Customer Service & Parts Administrator
Location: Peterborough
Hours: Monday to Friday, 8:00am – 5:00pm
Salary: £30-32K per annum
Overtime: Some Saturday work required during peak periods, paid at the overtime rate.We are looking for a reliable, organised, and customer-focused Parts Administrator to join our busy team in Peterborough. This is a varied role that combines administration, customer service, and occasional warehouse support.Customer service is key to this position. You will be an important point of contact for our customers and clients, ensuring enquiries are handled professionally, orders are processed accurately, and customers receive a high level of service at all times.Key Responsibilities
- Processing and administering parts orders
- Entering, updating, and tracking Proof of Delivery (POD) information
- Liaising with customers and clients by phone and email, providing excellent customer service
- Building and maintaining positive relationships with customers and ensuring their needs are dealt with promptly
- Responding to customer enquiries and resolving issues in a professional and helpful manner
- Managing administrative tasks accurately and efficiently
- Assisting with packing parts when required to support the warehouse team
- Working closely with colleagues to ensure smooth day-to-day operations
- Supporting the wider team as required during busy periods
About You
- Customer service focused with a professional and friendly approach
- Excellent telephone manner and strong communication skills
- Confident dealing with customers and clients by phone and email
- Good IT skills, with confidence using Microsoft Office and computer-based systems
- Organised, accurate, and able to manage multiple tasks
- Flexible and willing to support different areas of the business when needed
- Able to work well under pressure in a busy environment
- Professional, reliable, and a positive team player
- Previous experience in a parts, logistics, administration, or customer service role would be an advantage
What We Offer
- Regular pay reviews, providing the opportunity for salary progression
- Monday to Friday working hours (8:00am–5:00pm)
- Overtime paid for Saturday work during busy periods
- A supportive and friendly working environment
- Opportunity to become a valued member of a growing team
- The opportunity to develop your skills and progress within the business
If you are organised, customer-focused, and enjoy providing excellent service in a fast-paced environment, we'd love to hear from you.
Customer Service & Parts Administrator in Peterborough employer: Recruit Mint Careers
Join a forward-thinking company that prioritises your development as a Field Service Technician in Essex. With extensive training, a supportive work culture, and genuine opportunities for career progression, you will be equipped to become an expert in servicing world-class CNC machinery while enjoying the benefit of being home most nights. This role not only offers competitive pay and bonuses but also fosters a collaborative environment where your growth is valued and encouraged.
