At a Glance
- Tasks: Manage customer relationships and oversee the full order process from enquiry to delivery.
- Company: Join a fast-paced company that values customer service and teamwork.
- Benefits: Enjoy 25 days annual leave, private healthcare, and early finishes on Fridays.
- Other info: Great opportunities for career progression and company events.
- Why this job: Make a real impact by enhancing customer satisfaction in a dynamic environment.
- Qualifications: Experience in customer service or sales support with strong organisational skills.
The predicted salary is between 28000 - 28000 £ per year.
An exciting opportunity for a motivated and enthusiastic individual to join a fast-paced environment, supporting customer service operations. The role involves managing customer relationships and overseeing the full order process from initial enquiry through to delivery.
Key Responsibilities:
- Build and maintain strong relationships with customers via email and internal systems
- Manage end-to-end order processing, including amendments, rescheduling, returns, and repairs
- Respond to customer enquiries and provide timely updates on order status
- Liaise with internal departments such as Production and Purchasing to ensure on-time delivery
- Monitor and update order schedules, escalating any issues where necessary
- Maintain accurate records across systems (pricing, quotations, customer data, BOMs, and drawings)
- Prepare and update customer quotations and support RFQs
- Raise credit and debit notes where required
- Review and manage the customer order book, ensuring all changes are communicated effectively
- Support stock takes, audits, and sales forecasting activities
- Attend production meetings and contribute to operational planning
- Identify potential issues and propose solutions to improve customer satisfaction and efficiency
Skills & Experience:
- Previous experience in a customer service or sales support role
- Strong organisational skills with excellent attention to detail
- Confident communicator with the ability to build relationships
- Proactive, self-motivated, and solution-focused
- Strong IT skills, particularly Microsoft Excel
- Ability to work independently and as part of a team in a fast-paced environment
- Experience with ERP/CRM systems (e.g. SAP) desirable
- Understanding of technical drawings and manufacturing processes desirable
Benefits:
- 25 days annual leave plus bank holidays (increasing with service)
- Early finish on Fridays
- Private healthcare and dental cover
- Life assurance and income protection
- Employee assistance programme
- Bonus and salary progression schemes
- Employee discount platform
- Enhanced family leave
- Company events
Account Manager in Cambridge employer: Recruit Mint Careers
Join a forward-thinking company that prioritises your development as a Field Service Technician in Essex. With extensive training, a supportive work culture, and genuine opportunities for career progression, you will be equipped to become an expert in servicing world-class CNC machinery while enjoying the benefit of being home most nights. This role not only offers competitive pay and bonuses but also fosters a collaborative environment where your growth is valued and encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruit Mint Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruit Mint Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruit Mint Careers:Your cover letter is your chance to shine! Tell us why you want to work at Recruit Mint Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruit Mint Careers!
How to prepare for a job interview at Recruit Mint Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
