Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle UK and European Real Estate Casualty claims from start to finish.
- Company: Join a leading team in the insurance sector with a collaborative spirit.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact by managing diverse claims and enhancing client relationships.
- Qualifications: 5+ years of Casualty claims experience and strong Public Liability knowledge.
- Other info: Opportunity for career growth and potential language skills enhancement.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity to join our established Real Estate Team in Chelmsford.
The Opportunity
Reporting to the Operations & Client Relationship Manager – Casualty, you will be responsible for the desktop handling of UK and European Real Estate Casualty claims, primarily Public Liability injury and third-party property damage claims. This is a key technical and client-facing role within a collaborative, specialist team.
Key Responsibilities
- Desktop technical handling of UK and European Real Estate Casualty claims on a cradle-to-grave basis
- Acting as a technical referral point when required
- Managing a portfolio of client accounts, including participation in client meetings, presentations, and technical training
- Proactively progressing claims via email, telephone, video calls, and written correspondence
- Controlling the full lifecycle of claims, including diary management and proactive file handling
- Liaising with insureds, insurers, brokers, adjusters, and other stakeholders to deliver excellent customer service
- Working closely with UK and European Casualty Adjusters and Account Management teams
- Accurate time recording, billing, and invoicing in line with internal systems and standards
- Producing MI, data capture, and performance reports for both clients and internal use
- Ensuring compliance with all technical, operational, data protection, and information security policies
About You – Knowledge & Experience
- Minimum 5 years’ experience handling Casualty claims on a full handling basis
- Strong Public Liability experience is essential, including both injury and third-party property damage
- Proven experience handling UK claims, with confidence using relevant protocols such as the Low Value Claims Portal
- Experience of Real Estate and/or European claims is beneficial but not essential
- Comfortable undertaking desktop investigations, establishing coverage, liability, and reserves on both delegated and non-delegated claims
- Able to manage a significant caseload while maintaining quality and attention to detail
- Confident producing formal reports and technical advice for clients
- Experience managing client accounts or schemes
- Self-motivated, technically curious, and keen to continue developing professionally
- Comfortable working independently and collaboratively within a wider UK and European team
- Driven and able to meet SLA, chargeable hours, and fee income targets
Desirable
- Ability to speak additional European languages (Spanish, French, German, or Italian)
- Holding or working towards a professional claims qualification
Senior Claims Handler in Chelmsford employer: Recruit Ins Ltd
Contact Detail:
Recruit Ins Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Senior Claims Handler role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and real-life examples of your claims handling experience. We want to hear how you've tackled challenges in the past, so think of specific cases that showcase your skills and expertise.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email or call. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to ask any questions you might have about the role or the company.
✨Tip Number 4
Check out our website for the latest job openings and apply directly through us. We’re all about making the process smooth and easy for you, so take advantage of our resources and get your application in!
We think you need these skills to ace Senior Claims Handler in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Handler role. Highlight your experience with Public Liability claims and any relevant technical skills. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience aligns with our needs. Don’t forget to mention your ability to manage client accounts and your proactive approach.
Showcase Your Technical Skills: Since this role involves technical handling of claims, make sure to showcase your expertise in desktop investigations and claims management. We love candidates who can demonstrate their knowledge and confidence in handling UK claims.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Recruit Ins Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Public Liability claims, especially injury and third-party property damage. Be ready to discuss specific cases you've handled and the protocols you've followed, like the Low Value Claims Portal. This will show that you're not just familiar with the theory but have practical experience too.
✨Showcase Your Client Management Skills
Since this role involves managing client accounts, prepare examples of how you've successfully interacted with clients in the past. Think about times when you’ve led meetings or provided technical training. Highlight your ability to build relationships and deliver excellent customer service.
✨Demonstrate Your Technical Expertise
Be prepared to discuss your experience with desktop investigations and how you establish coverage, liability, and reserves. You might be asked to explain your approach to managing a caseload while ensuring quality. Show them that you’re technically curious and eager to keep learning.
✨Prepare for Team Dynamics
This role is all about collaboration, so think about how you work within a team. Have examples ready that illustrate your ability to work independently as well as part of a wider UK and European team. If you speak any additional languages, don’t forget to mention that too—it could give you an edge!
