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- Tasks: Lead a team to deliver exceptional customer service and maximise aftersales success.
- Company: Join a dynamic company that values diversity and empowers its employees.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and a cycle to work scheme.
- Why this job: Be part of a culture that prioritises excellence and customer satisfaction.
- Qualifications: Proven experience in the motor industry and strong leadership skills required.
- Other info: Flexible working hours with occasional weekend shifts; support for diverse backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Service Manager ready to lead a dynamic team, drive exceptional customer service, and maximize aftersales success? If you're passionate about getting it right the first time, every time, my client wants to hear from you!
The Role:
As the new Service Manager, you'll be at the heart of the aftersales operation, leading a skilled team of Service Advisors, Technicians, and Support Staff to deliver a seamless experience for customers. Your mission? Oversee the Service Department with a focus on efficiency and top-notch service. Maximize profitability through parts, labour hours, MOTs, lubricants, tyres, and subcontracted sales. Foster a culture of excellence, ensuring customers are not just satisfied but truly delighted. This is a full-time role with occasional weekend shifts, ensuring my client's customers always receive the highest standards of care.
What You'll Need:
- Proven experience in a similar role within the motor industry.
- Strong technical knowledge and a strategic mindset to keep things running smoothly.
- A natural leader who thrives under pressure and drives teams forward.
- A commitment to operational excellence while always putting the customer first.
Why Join My Client?
My client is committed to building an environment where everyone feels valued, appreciated, and empowered to reach their full potential. When you join, you'll enjoy:
- 33 days of holiday (including bank holidays) because downtime matters.
- Enhanced Maternity, Paternity, and Adoption Pay - they support your family life.
- Clear Career Development pathways - grow with them.
- Long Service Recognition - every 5 years loyalty is appreciated.
- Discounted Car Schemes - drive the best for less.
- High Street Discounts - treat yourself on them.
- Discounted Gym Memberships - stay fit and focused.
- Cycle to Work Scheme - they love a greener commute.
- Paid Voluntary/Community Work Day - give back to what matters most to you.
- Team Social Events - because success is best celebrated together.
My client believes in equity, diversity, and inclusion and welcomes applications from all backgrounds. If you need adjustments during the recruitment process, just ask - they are here to support you.
Ready to drive change and lead from the front? Apply now and be part of something extraordinary!
Service Operations Manager in Romford employer: Recruit Inclusively Ltd
Contact Detail:
Recruit Inclusively Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager in Romford
✨Tip Number 1
Research the company culture and values before your interview. Understanding what my client stands for will help you align your answers with their expectations, showing that you're not just a fit for the role but also for the team.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your leadership skills and ability to drive customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 3
Familiarise yourself with the latest trends in the motor industry, especially regarding aftersales service. Being knowledgeable about current challenges and innovations will impress your interviewers and show your commitment to operational excellence.
✨Tip Number 4
Network with current or former employees of my client on platforms like LinkedIn. They can provide valuable insights into the company and may even offer tips on how to stand out during the hiring process.
We think you need these skills to ace Service Operations Manager in Romford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management within the motor industry. Emphasise your leadership skills and any achievements that demonstrate your ability to drive customer satisfaction and operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your strategic mindset. Mention specific examples of how you've maximised profitability and led teams to success in previous roles.
Highlight Relevant Skills: In your application, focus on key skills such as technical knowledge, team leadership, and your commitment to operational excellence. Use bullet points to make these stand out and ensure they align with the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Recruit Inclusively Ltd
✨Showcase Your Leadership Skills
As a Service Operations Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others.
✨Highlight Your Technical Knowledge
Given the role's focus on the motor industry, it's crucial to showcase your technical expertise. Brush up on relevant industry trends and be ready to discuss how your knowledge can contribute to operational excellence and customer satisfaction.
✨Emphasise Customer-Centric Approach
Your potential employer is looking for someone who prioritises customer satisfaction. Be prepared to share specific instances where you've gone above and beyond to ensure a positive customer experience, demonstrating your commitment to service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios you might face in the role and how you would handle them, particularly in high-pressure situations, to show your strategic mindset.
