At a Glance
- Tasks: Deliver exceptional customer support and build lasting relationships with clients.
- Company: Join Recruit Genie, a leader in innovative recruitment software for hospitality.
- Benefits: Competitive salary, flexible working, ongoing training, and career development.
- Other info: Be part of a supportive team where your ideas are valued.
- Why this job: Make a real impact on customer success in a fast-paced, collaborative environment.
- Qualifications: Experience in customer-facing roles; strong communication and problem-solving skills.
The predicted salary is between 40500 - 49500 £ per year.
Join Recruit Genie and Help Transform Recruitment
At Recruit Genie, we're passionate about making recruitment simpler, smarter, and more effective.
Our innovative recruitment software supports leading hospitality brands across the UK, helping them attract, hire, and onboard great talent with ease.
As we continue to grow, we're looking for a Customer Support Executive who is passionate about delivering exceptional customer experiences and building lasting client relationships.
If you enjoy solving problems, helping customers succeed, and working in a collaborative, fast-paced environment, we'd love to hear from you.
The Role
As a Customer Support Executive, you'll play a key role in ensuring our customers get the very best from Recruit Genie.
From onboarding new clients to providing ongoing support and training, you'll become a trusted partner who helps customers maximise the value of our platform.
You'll work closely with clients to understand their goals, provide expert guidance, and identify opportunities to improve their recruitment processes while working alongside our internal teams to continually enhance the customer experience.
- What You'll Be Doing
- Deliver a seamless onboarding experience for new customers.
- Provide engaging training sessions and product guidance.
- Build strong, long-term relationships with clients.
- Proactively monitor customer engagement and identify opportunities to increase product adoption.
- Respond to customer queries and resolve issues efficiently.
- Work closely with Product, Support and Sales teams to represent customer feedback and help shape future product improvements.
- Act as a trusted advisor, helping customers achieve their recruitment objectives.
About You
We're looking for someone who is
- Experienced in a Customer Success, Account Management or other customer-facing role, ideally within Saa S or technology.
- A confident communicator with excellent relationship-building skills.
- Passionate about delivering outstanding customer service.
- A proactive problem solver who enjoys finding solutions.
- Comfortable learning new technology and explaining it to others.
- Organised, self-motivated and able to manage multiple priorities.
Experience within HR, recruitment or hospitality is advantageous but not essential.
Previous knowledge of Recruit Genie would also be beneficial, although full training will be provided.
What We Offer
- Competitive salary and benefits package.
- Flexible and hybrid working opportunities.
- Ongoing training and career development.
- The opportunity to be part of a growing, innovative software business.
- A supportive and collaborative team environment where your ideas are valued.
- The chance to make a real impact on the success of our customers and our business.
Ready to Join Us?
If you're passionate about customer success and want to be part of a company that's changing the way hospitality businesses recruit, we'd love to hear from you.
Apply today and become part of the Recruit Genie team!
Customer Support Executive in Edinburgh employer: Recruit Genie Edinburgh Office
At Recruit Genie, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our supportive work culture fosters personal and professional growth, offering ongoing training and flexible working opportunities that empower our employees to thrive. Join us in making a meaningful impact in the recruitment industry while enjoying a competitive salary and a chance to contribute to a dynamic team dedicated to customer success.
Contact Details:
Recruit Genie Edinburgh Office Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruit Genie Edinburgh Office. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruit Genie Edinburgh Office before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Executive in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruit Genie Edinburgh Office:Your cover letter is your chance to shine! Tell us why you want to work at Recruit Genie Edinburgh Office specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruit Genie Edinburgh Office!
How to prepare for a job interview at Recruit Genie Edinburgh Office
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
