At a Glance
- Tasks: Deliver exceptional customer experiences and support clients in maximising our recruitment platform.
- Company: Join Recruit Genie, a leading innovator in recruitment software for the hospitality industry.
- Benefits: Enjoy a competitive salary, flexible working, and ongoing training opportunities.
- Other info: Collaborative environment with great career development potential.
- Why this job: Be part of a growing team where your ideas matter and you can make a real impact.
- Qualifications: Experience in customer-facing roles with strong communication and problem-solving skills.
The predicted salary is between 40500 - 49500 £ per year.
Shift pattern: 9am to 5pm Monday to Friday
Posted date: 30/07/2026
At Recruit Genie, we're passionate about making recruitment simpler, smarter, and more effective. Our innovative recruitment software supports leading hospitality brands across the UK, helping them attract, hire, and onboard great talent with ease. As we continue to grow, we're looking for a Customer Support Executive who is passionate about delivering exceptional customer experiences and building lasting client relationships.
The Role
As a Customer Support Executive, you'll play a key role in ensuring our customers get the very best from Recruit Genie. From onboarding new clients to providing ongoing support and training, you'll become a trusted partner who helps customers maximise the value of our platform.
What You'll Be Doing
- Deliver a seamless onboarding experience for new customers
- Provide engaging training sessions and product guidance
- Build strong, long-term relationships with clients
- Proactively monitor customer engagement and identify opportunities to increase product adoption
- Respond to customer queries and resolve issues efficiently
- Work closely with Product, Support and Sales teams to represent customer feedback
- Act as a trusted advisor, helping customers achieve their recruitment objectives
About You
- Experienced in a Customer Success, Account Management or other customer-facing role, ideally within SaaS or technology
- A confident communicator with excellent relationship-building skills
- A proactive problem solver who enjoys finding solutions
- Comfortable learning new technology and explaining it to others
- Organised, self-motivated and able to manage multiple priorities
What We Offer
- Competitive salary and benefits package
- Flexible and hybrid working opportunities
- Ongoing training and career development
- The opportunity to be part of a growing, innovative software business
- A supportive and collaborative team environment where your ideas are valued
Customer Support Executive employer: Recruit Genie
Aurem Care is an exceptional employer that prioritises the well-being of its staff and residents alike, offering a supportive work culture where creativity and passion for cooking are celebrated. With flexible working hours, competitive pay, and comprehensive training opportunities, employees can grow their skills while making a meaningful impact in their local community. Join us to be part of a team that values diversity, integrity, and commitment, ensuring that every day is fulfilling and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruit Genie. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruit Genie before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruit Genie:Your cover letter is your chance to shine! Tell us why you want to work at Recruit Genie specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruit Genie!
How to prepare for a job interview at Recruit Genie
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
