At a Glance
- Tasks: Lead and support a team of field engineers in drainage and plumbing projects.
- Company: Join a dynamic company focused on performance and customer satisfaction.
- Benefits: Competitive salary, on-call pay, company van, and Monday to Friday shifts.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real impact by improving processes and driving team success.
- Qualifications: Experience as a Lead Drainage Engineer and strong technical support skills.
The predicted salary is between 45000 - 45000 £ per year.
Recruit Assist are supporting Drainage in looking for an experienced Technical Service Supervisor to lead and support our drainage and plumbing road teams. You will play a key role in ensuring jobs are completed efficiently, safely, and to the highest standard, while driving performance and customer satisfaction.
SALARY: 45K per year + on-call + Van
SHIFT PATTERN: Mon to Friday 7am to 4am
DETAILS:
- Leading and supporting our team of field engineers
- Manage and document issues including absence, lateness, complaints, and general enquiries.
- Providing expert technical advice on drainage and plumbing issues
- Managing escalations and complex jobs
- Monitoring performance and driving KPIs
- Supporting the planning team schedules and ensuring full coverage
- Conducting site visits, audits, and coaching engineers
- Improving processes to increase efficiency and first-time fix rates
- Working closely with internal teams to deliver excellent service
ESSENTIAL DRAINAGE EXPERIENCE:
- Minimum 1 year as a Lead Drainage Engineer
- 3 to 5 years as a drainage engineer before being a leader
- Local to the site
- Confident in providing technical support
- Driving License max 6 points
We think you need these skills to ace Lead Drainage Engineer
Leadership Skills
Technical Expertise in Drainage and Plumbing
Performance Management
Customer Service Orientation
Problem-Solving Skills
KPI Monitoring
Process Improvement
