At a Glance
- Tasks: Lead a dynamic workshop team and ensure exceptional customer service.
- Company: Thriving automotive service centre with a focus on teamwork.
- Benefits: Competitive salary, company pension, employee discounts, and health programmes.
- Other info: Full UK driving licence essential; no work sponsorship available.
- Why this job: Step up your career in a fast-paced environment with daily challenges.
- Qualifications: Strong organisational skills and a proactive attitude required.
Due to taking over a thriving automotive service and mot centre we are looking for a Permanent Full-time Service advisor who will also be the Assistant manager.
You will have industry knowledge and may be a current service advisor looking to step up or a technician looking for a front desk role.
You will also be in charge of the centre in the Depot managers absence This is a Monday - Friday role with working hours of 07.30am - 16.30pm with a 1-hour lunch break.
Salary is between £35000 and £38,000 and will be experienced related About the Service advisor role - Assistant manager role As a Service advisor, you’ll play a key role in ensuring the success of our service, maintenance, and repair operations.
What we value most is your ability to lead a team effectively, champion exceptional customer service, and drive operational excellence.
- Your Key Responsibilities as a Service advisor - assistant manager
- Along with the depot manager Lead and manage the workshop team, ensuring that targets are met and quality is consistently maintained.
- Foster strong communication between departments, including our Bodyshop and Parts Sales, to ensure seamless workflow.
- Plan work levels to optimise output and productivity in the workshop.
- Promote professional upsell opportunities through customer service and technician reports.
- Oversee daily operations, assisting in workflow meetings to ensure smooth processes.
- Represent our brand ensuring a positive experience at every touchpoint
- Track and manage bookings, estimates, and customer interactions
- Handle invoicing and ensure accurate job tracking What We’re Looking For:
- Strong organisational skills with the ability to prioritise tasks effectively.
- A proactive, can-do attitude, and the ability to take ownership of issues.
- Ability to handle multiple tasks in a fast-paced environment.
- A proven track record of achieving targets and goals.
- Excellent customer service skills with an eye for upsell opportunities.
- A keen attention to detail in all aspects of work.
- A full UK driving licence is essential. If you’re ready to step into a role where every day brings new challenges and rewards, we want to hear from you! Benefits:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking You must have a right to work in the Uk as there is no possibility of a work sponsorship for this role
