At a Glance
- Tasks: Lead a dynamic workshop team and ensure exceptional customer service in the automotive industry.
- Company: Thriving automotive service centre in Basingstoke with a focus on teamwork.
- Benefits: Competitive salary, bonus opportunities, and a supportive work environment.
- Other info: Monday to Friday role with excellent career progression opportunities.
- Why this job: Join a growing team and make a real impact in the motor trade.
- Qualifications: Motor trade experience and strong leadership skills are essential.
Due to taking over a thriving automotive service and mot centre we are looking for a Permanent Full-time Service advisor who will also be the Assistant manager in Basingstoke.
You will have industry knowledge and may be a current service advisor or parts advisor, someone with a great upsell capability.
You will also be in charge of the centre in the Depot managers absence
Please only apply if you have Motor trade experience as this is 100% required for this role
This is a Monday - Friday role with working hours of 08.30am - 17.30pm with a 1-hour lunch break.
Salary is between £35000 and £38,000 experience dependent plus bonus and profit sharing.
About the Service advisor role - Assistant manager role
As a Service advisor, you’ll play a key role in ensuring the success of our service, maintenance, and repair operations.
What we value most is your ability to lead a team effectively, champion exceptional customer service, and drive operational excellence.
- Your Key Responsibilities as a Service advisor - assistant manager
- Along with the depot manager Lead and manage the workshop team, ensuring that targets are met and quality is consistently maintained.
- Foster strong communication between departments, including our Bodyshop and Parts Sales, to ensure seamless workflow.
- Plan work levels to optimise output and productivity in the workshop.
- Promote professional upsell opportunities through customer service and technician reports.
- Oversee daily operations, assisting in workflow meetings to ensure smooth processes.
- Represent our brand ensuring a positive experience at every touchpoint
- Track and manage bookings, estimates, and customer interactions
- Handle invoicing and ensure accurate job tracking
What We’re Looking For
- Strong organisational skills with the ability to prioritise tasks effectively.
- A proactive, can-do attitude, and the ability to take ownership of issues.
- Ability to handle multiple tasks in a fast-paced environment.
- A proven track record of achieving targets and goals.
- Excellent customer service skills with an eye for upsell opportunities.
- A keen attention to detail in all aspects of work.
- A full UK driving licence is essential
Assistant Manager - Motor trade in Basingstoke employer: Recruit 4U Ltd
Join our dynamic team at an independent Service and MOT centre in Eastleigh, where we prioritise a supportive work culture that fosters employee growth and development. As a Vehicle Technician, you'll enjoy competitive salaries, a comprehensive benefits package including profit sharing and life insurance, and the opportunity to work with a skilled team dedicated to delivering exceptional service. We value your expertise and offer a range of company events and mentoring programmes to ensure you thrive in your role.
