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- Tasks: Assist customers with vehicle service needs and ensure satisfaction.
- Company: Join a dynamic motor trade company focused on training and promoting from within.
- Benefits: Earn up to £32,000 with bonuses, enjoy a positive work environment, and career growth opportunities.
- Why this job: Be part of a supportive team that values customer service and personal development.
- Qualifications: Motor trade experience and a full driving licence required; clean preferred but up to 6 points accepted.
- Other info: Work Monday to Friday with one Saturday morning shift every three weeks.
We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor within our Motor trade company. You will need motor trade experience for this role and a full Driving licence preferably clean but with no more than 6 points.
Salary: £28,000 plus bonus earning up to £32,000 per year including commission. Working hours are Monday - Friday 08:00 - 17:30 plus 1 in 3 Saturday mornings 08:00 - 12:00.
As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. Your primary goal will be to assist customers with their vehicle service needs and ensure their satisfaction.
Duties:
- Greet customers and provide them with a warm welcome to the service department
- Listen to customers' concerns and accurately document their vehicle issues
- Provide recommendations for necessary repairs or maintenance based on customer concerns and vehicle inspections
- Upsell additional services or products that may benefit the customer
- Schedule appointments for vehicle repairs or maintenance
- Communicate with technicians to ensure timely completion of repairs
- Keep customers informed of the status of their vehicles throughout the repair process
- Handle payment transactions and maintain accurate records of payments received
- Provide exceptional customer service by addressing any questions or concerns promptly and professionally
Skills:
- Strong upselling skills to promote additional services or products
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally
- Strong organizational skills with the ability to prioritize tasks effectively
We offer competitive pay, a positive work environment, and opportunities for career growth within our company. If you have a passion for providing excellent customer service and possess the necessary skills, we would love to hear from you.
Automotive Service Advisor employer: Recruit 4U Ltd
Contact Detail:
Recruit 4U Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor
✨Tip Number 1
Familiarise yourself with the latest automotive technologies and trends. Being knowledgeable about current vehicle models and their features will help you engage customers effectively and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your upselling techniques. Think of ways to present additional services or products that genuinely benefit the customer, as this is a key part of the Service Advisor role. Role-playing scenarios with friends can help you refine your approach.
✨Tip Number 3
Network within the automotive industry. Attend local car shows or trade events to meet professionals in the field. Building relationships can lead to valuable insights and potential job referrals.
✨Tip Number 4
Prepare for common customer service scenarios. Think about how you would handle difficult situations or complaints. Having a few strategies in mind will help you respond confidently and professionally during the interview process.
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant motor trade experience and customer service skills. Use specific examples that demonstrate your ability to handle customer concerns and upsell services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention how your skills align with the company's goal of training and promoting from within.
Highlight Relevant Skills: In your application, emphasise your strong upselling abilities and organisational skills. Provide examples of how you've successfully managed customer interactions and prioritised tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Recruit 4U Ltd
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer concerns or difficult situations. This will demonstrate your ability to provide the warm welcome and support that customers expect.
✨Demonstrate Your Motor Trade Knowledge
Since motor trade experience is essential for this role, brush up on your technical knowledge about vehicle maintenance and repairs. Be ready to discuss common issues and solutions, as well as any relevant certifications you may have.
✨Practice Upselling Techniques
Upselling is a crucial part of the Service Advisor role. Think of ways you can recommend additional services or products that genuinely benefit the customer. Prepare a few scenarios to illustrate how you would approach upselling in a friendly and helpful manner.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your interest in the role and helps you assess if the company aligns with your career goals.
