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- Tasks: Manage and enhance our CRM system while supporting users with training and guidance.
- Company: Leading organisation influencing education policies in the UK.
- Benefits: £66,030 salary, 43 days holiday, remote work options, and extra leave over Christmas.
- Why this job: Make a real impact in education while developing your CRM expertise.
- Qualifications: Experience with complex CRM systems and strong analytical skills required.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
The predicted salary is between 39618 - 46242 £ per year.
An experienced Data and CRM Manager is sought by an organisation that plays a key role in influencing education policies. The largest of its kind in the UK, this company is driven by its commitment to making education a great industry to work in.
The Role: To plan and implement the development and ongoing maintenance of our client’s CRM and its data; and provide user training and support on the CRM to ensure it is fit for purpose and users’ needs are well supported.
Your responsibilities as a Data and CRM Manager will include:
- To be an expert on our client’s CRM and the data it holds whilst maintaining a thorough and trusted understanding of the union’s rules, processes and procedures as they relate to access to and the use of union data and the CRM.
- To provide authoritative advice and support to users of the CRM through the provision of advice, support and training, which could be delivered in person, online and by creating briefing materials and videos.
- To ensure that appropriate access to the CRM, reporting and data are in place to support the strategic priorities.
- To plan, test and implement necessary improvements or modifications to the Company’s CRM.
- To audit and cleanse data including analysing data to identify and fix anomalies/faults requiring remedy.
- To develop report and bulk update routines, dashboards and data models and brief relevant users when these become available.
- To deal with non-standard data requests not delivered by existing solutions.
- To undertake other relevant responsibilities as reasonably requested.
- To develop key working relationships with internal and external stakeholders.
- The occasional travel to attend activities, conferences and meetings away from the normal place of work locally, regionally or nationally.
The successful Data and CRM Manager will demonstrate:
- Experience of maintaining and supporting the development of a large and complex CRM, including specification and configuration, audit processes and fault finding/resolution.
- Experience of quickly assimilating and maintaining a sound working knowledge of rules, processes and procedures relating to a CRM.
- MS Dynamics experience is preferred but not essential.
- Well-developed literacy and numeracy skills.
- Experience of exercising judgement and decision-making skills within agreed parameters.
- Experience of evaluating information to respond to a range of queries within established guidelines.
- A proven analytical approach to problem-solving.
- Ability to write clearly and concisely, for example reports, guidance, system specifications in a range of formats as appropriate.
- Experience of working and contributing at a management level to devise and deliver teamwork plans.
- Experience of the planning and delivery of successful training courses for a range of users.
- Experience of successfully managing relationships with external suppliers.
- An understanding of the principles of organising within a trade union and how this may affect the role.
- The ability to work under pressure and to meet critical deadlines.
- The requirement to work occasional evenings, weekends or flex working arrangements which are necessary for the performance of the role.
- The necessary requirement to maintain sufficient and up-to-date knowledge of rules, principles and legislation including data protection principles.
Benefits:
- £66,030 per annum
- 43 days holiday including bank holidays
- 4 days paid additional leave over Christmas period
- 1-2 days remote per week, depending on business needs
- Central London
Data and CRM Manager in City of London employer: Recruit 4 Talent
Contact Detail:
Recruit 4 Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data and CRM Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the education sector or those who work with CRMs. Attend events, webinars, or even local meet-ups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your CRM projects and data management successes. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to CRM management and data analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Data and CRM Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Data and CRM Manager. Highlight your experience with CRM systems, especially if you've worked with MS Dynamics, and showcase your analytical skills. We want to see how your background aligns with our mission in education.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about education and how your skills can help us improve our CRM processes. Keep it concise but impactful – we love a good story that connects your experience to our goals.
Showcase Your Training Experience: Since training users is a big part of this role, make sure to mention any relevant experience you have in delivering training or support. Whether it's in-person or online, we want to know how you can help our team get the most out of the CRM.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Recruit 4 Talent
✨Know Your CRM Inside Out
Make sure you have a solid understanding of the CRM systems, especially MS Dynamics if you can. Familiarise yourself with its features, functionalities, and how it supports data management. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used your analytical skills to solve problems or improve processes. Think about times when you identified data anomalies or implemented improvements in a CRM system. Concrete examples will make your experience more relatable.
✨Prepare for Training Scenarios
Since training users is a key part of the role, be ready to talk about your experience in delivering training sessions. Consider preparing a mini-presentation or a brief outline of how you would approach training different user groups on the CRM.
✨Understand the Union's Context
Research the organisation and its role within the education sector. Understanding their mission and how the CRM fits into their strategic priorities will show that you're not just interested in the job, but also in contributing to their goals.
