TSSW Digital Engagement Manager

Ready to take the lead? We\’re seeking an ambitious and creative TSSW Digital Engagement Manager to own and elevate the digital presence of Third Sector Support Wales (TSSW).

This is a pivotal role where you will be the driving force behind our essential digital platforms, ensuring they are powerful, user-focused tools that support the resilience and success of Wales\’ vibrant third sector. If you\’re ready to use your skills to champion positive change, we want to hear from you!

TSSW Digital Engagement Manager

Full time, 35 hours per week, flexibly

Salary: £39,337 rising to £44,274 per annum The starting salary will be £39,337 with progress through the salary range linked to successful completion of probation period and our performance review process.

Base: Flexible: We have office hubs in Aberystwyth, Cardiff and Rhyl that staff can utilise.

About the role

This is a key opportunity to shape the quality, accessibility, and visibility of TSSW’s digital platforms. You will drive the co-production of content strategy, editorial processes, user engagement, system improvements, and marketing activity-ensuring our platforms are impactful, inclusive, and user-focused: · Funding Wales – https://funding.cymru · Knowledge Hub – https://knowledgehub.cymru · Volunteering Wales – https://volunteering-wales.net · Infoengine – https://en.infoengine.cymru/ · TSSW site – https://thirdsectorsupport.wales

Working closely with partners and stakeholders, this role will ensure TSSW’s digital platforms are rich in content, relevant to users, and designed with accessibility at their core. The platforms will empower voluntary organisations, volunteers, and wider stakeholders to easily access the support, information, and opportunities they need to thrive.

You’ll champion user feedback and insight to inform continuous improvement—ensuring the platforms evolve in response to real needs and experiences.

Ultimately, this role is pivotal to increasing the reach and impact of TSSW’s digital platforms, strengthening the resilience of voluntary organisations across Wales.

This post will work on behalf of TSSW, but employed by WCVA, reporting through the appropriate TSSW governance channels.

The post-holder will also work closely with the relevant topic service leads: Volunteering Manager, Learning and Events Manager, Sustainable Resources Manager, Governance Manager and Safeguarding Manager.

Why work at WCVA

Benefits: Include 25 days paid holiday plus 8 bank holidays and 5 additional discretionary days, Personal Pension Scheme, Employee Assistance Programme, enhanced Sick Pay Scheme, agile working and healthcare cash plan.

We are an organisation that embraces diversity, with excellent work life balance policies, where flexible working is promoted, and our culture is to nurture staff through effective leadership and excellent team working. We are proud to be a Disability Confident employer.

WCVA invests in its employees and their development. As well as being a Living Wage Employer, committed to paying staff the real living wage, WCVA has been awarded Investors in People accreditation.

To apply please download the application pack below:

Interview date: 29 September 2025

Applications submitted in the medium of Welsh are welcomed and will not be treated less favourably than an application submitted in English.

Recruit3 is developed in Wales in association with WCVA (Registered charity 218093, Company limited by guarantee 425299) and The Big Issue Cymru (Co Registration No 3049322)

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