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- Tasks: Lead the vibrant Pill Millennium Centre, ensuring smooth operations and excellent customer service.
- Company: Join Pill Mill, a charity dedicated to community regeneration in Newport's Pillgwenlly area.
- Benefits: Enjoy autonomy, mentorship from Trustees, and the chance to make a real community impact.
- Why this job: Be part of a thriving community hub that enhances lives through recreation and cultural activities.
- Qualifications: Passion for community work, strong organizational skills, and experience in project management required.
- Other info: Must be willing to undergo a full enhanced DBS check.
The predicted salary is between 30000 - 42000 £ per year.
Advice, Charity, Community, Social Welfare
Pill Mill is the Community Regeneration Charity for the deprived area of Pillgwenlly in Newport.
We exist to encourage participation in recreation, leisure and cultural activities which make an important contribution to the stability and well-being of the Pillgwenlly Community and the quality of life for individuals.
We operate the Pillgwenlly Millennium Centre which is based in the heart of the Pillgwenlly Community. The Centre operates 7 days a week and provides services and facilities for over 140,000 people throughout Newport.
We engage with all areas of the community and provide opportunity for people of all ages to engage in recreation, leisure and cultural activities.
Job Purpose:
The Centre Manager will play a key role in ensuring the management and smooth running of The Pill Millennium Centre which is a thriving community and leisure facility based in the heart of Pillgwenlly, Newport. This role is pivotal to the successful day-to-day running of this vibrant Centre.
An important aspect of the role is to develop and strengthen the business, including improving facilities and identifying new opportunities by means of effective marketing, networking and innovative solutions.
Working closely with the Trustees, the Manager will work to ensure that the Centre is a vibrant, well-managed facility that operates within a sustainable framework for the benefit of local residents and organisations.
The Centre Manager will be given a high degree of autonomy and will be highly self-motivated. The Board of Trustees, as line manager, will support and mentor the new Manager to aid them in achieving their full potential within the role. The continued success of the Centre will depend heavily on the organisational skills of the Manager.
Main Responsibilities:
- Develop first class customer service – meet and greet new and potential users and show them around the building and deal with customer complaints and implement improvements as required.
- Manage the Centre booking procedures and ensure that bookings are taken in accordance with booking policies and issue booking contracts and terms and conditions.
- Communicate booking information to staff and ensure that all bookings payments are collected, recorded, receipted and up to date.
- Manage all staff recruitment, induction and training.
- Oversee the management of staff performance and appraisal procedures.
- Manage staff rotas and ensure operational staffing levels are maintained to support the business, whilst costs are minimised.
- Manage the Trusts’ Safeguarding policies and procedures and act as the Safeguarding Lead for the organisation.
- Undertake financial tasks such as daily and weekly cash reconciliation, recording and banking and customer invoices and assist the Trustees with financial management and reporting processes.
- Work with the Trustees to develop, update and maintain efficient and effective administrative systems and ensure that accurate booking information is maintained to facilitate accurate cash reconciliation, invoicing and accounting functions.
- Maintain and develop operational guidelines, policies and procedures to ensure that the Centre is fully compliant with all legal requirements, including health and safety, and that they are regularly reviewed.
- Ensure that Duty Managers oversee the effective completion of the Cleaning Schedule tasks to ensure that staff and volunteers are completing cleaning tasks to a high standard.
- Overall responsibility for the security of the building and establishing administrative arrangements for locking and unlocking the building. Develop and implement procedures for monitoring and responding to emergency alarms.
- Proactively source funding opportunities and submit applications to secure funds from small grants, trusts and other sources to be able to provide activities and services for children and young people and other groups of people.
- Produce a longer-term funding income strategy, including possible partnership working and longer-term grant funding to maintain and improve the Centre and its provision.
- Work in conjunction with the Trustees to develop and implement agreed strategies to market and promote the Centre to potential users.
- Update and maintain the Pill Mill website and social media.
Person Specification:
- A passion for the community and making a difference
- Ability to maintain high levels of organisation
- Innovative and creative problem solver
- Highly motivated, determined and conscientious
- Flexible, helpful and responsive
- Willingness to have full enhanced DBS check
- Must be confident using Quick Books
- Experience of processing sales ledgers and using till systems
- Experience of managing projects
- Experience in optimising revenue and overall business performance
- Experience of developing partnerships in a community setting
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Centre Manager employer: Recruit 3
Contact Detail:
Recruit 3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Get involved in the Pillgwenlly community before applying. Attend local events, volunteer, or engage with community members to understand their needs and how the Centre can serve them better. This will not only give you insights but also show your commitment to the role.
✨Tip Number 2
Familiarize yourself with the current services and facilities offered at the Pill Millennium Centre. Think about innovative ideas or improvements you could suggest during the interview that align with the Centre's mission of enhancing community well-being.
✨Tip Number 3
Network with local organizations and stakeholders who are involved in community welfare. Building these relationships can provide you with valuable insights and potential partnerships that could benefit the Centre.
✨Tip Number 4
Prepare to discuss your experience with financial management and fundraising strategies. Highlight any past successes in securing funding or managing budgets, as this is crucial for the sustainability of the Centre.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Centre Manager position. Understand the key responsibilities and person specifications, and think about how your experience aligns with these requirements.
Tailor Your CV: Customize your CV to highlight relevant experience in community management, customer service, and financial tasks. Use specific examples that demonstrate your ability to manage a community facility effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for community work and outlines your innovative ideas for improving the Pill Millennium Centre. Mention your experience in managing projects and developing partnerships within a community setting.
Showcase Your Skills: In your application, emphasize your organizational skills, problem-solving abilities, and experience with financial management tools like Quick Books. Provide examples of how you've successfully managed teams and improved business performance in previous roles.
How to prepare for a job interview at Recruit 3
✨Show Your Passion for the Community
Make sure to express your genuine passion for community work and how you can contribute to the well-being of the Pillgwenlly area. Share any relevant experiences that demonstrate your commitment to making a difference.
✨Demonstrate Organizational Skills
Highlight your ability to maintain high levels of organization. Discuss specific examples where you successfully managed multiple tasks or projects, ensuring everything ran smoothly and efficiently.
✨Be Ready to Discuss Innovative Solutions
Prepare to talk about times when you faced challenges and how you creatively solved them. The role requires innovative thinking, so showcasing your problem-solving skills will be crucial.
✨Familiarize Yourself with Financial Management
Since the role involves financial tasks, be prepared to discuss your experience with financial management tools like Quick Books. Highlight any relevant experience in processing sales ledgers and managing budgets.
