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- Tasks: Provide remote and onsite IT support, ensuring systems run smoothly for diverse clients.
- Company: Join a well-established Managed Service Provider with a collaborative team culture.
- Benefits: Competitive salary, performance bonuses, private healthcare, and 23 days holiday.
- Why this job: Kickstart your IT career in a dynamic environment with real impact on client satisfaction.
- Qualifications: 3 years of hands-on IT support experience and strong communication skills.
- Other info: Flexible work approach with excellent career development opportunities.
The predicted salary is between 25000 - 30000 £ per year.
Are you an experienced IT Support Engineer looking for a varied role where no two days are the same? We are working with a well-established Managed Service Provider (MSP) who deliver high-quality IT support to a diverse range of SME clients across the region. You will join a collaborative and growing team providing both remote and onsite technical support to customers, ensuring systems run smoothly and efficiently.
Key Responsibilities:
- Deliver remote technical support to customers via the IT helpdesk
- Visit client sites to resolve IT service requests and provide hands-on support
- Log, track, and manage all actions through the helpdesk system
- Prioritise and manage your workload to deliver the best possible customer service
- Proactively monitor systems, manage faults, and ensure maximum uptime
- Support core IT processes including starter/leaver setup, asset tracking, and service provisioning
Required Skills & Experience:
- Minimum 3 years' experience in a hands-on IT support role
- Full UK driving licence and access to a vehicle
- Strong communication and customer service skills (both written and verbal)
- Excellent attention to detail and problem-solving ability
- Able to work well under pressure, both independently and as part of a team
- Genuine enthusiasm for IT and technology
Desirable Experience:
- 2nd Line IT support background, ideally within an SME or MSP environment
- Networking knowledge - WAN/LAN/WLAN, routing, NAT, network diagnostics
- Windows Server (2019/2022/2025) - DHCP, DNS, Group Policy, RRAS
- Exchange Server (2019/2025) administration
- Microsoft 365 - Entra, Exchange, SharePoint, Defender, and related admin
- Experience with RMM tools and Service Desk Ticket Systems
What's on Offer:
- Competitive salary (£30,000-£36,000, with flexibility for exceptional candidates)
- Performance-based bonus scheme
- Private healthcare
- 23 days' holiday + bank holidays
- Regular team building events
- Career development within a supportive and forward-thinking environment
This role will involve a mix of onsite work, office-based tasks, and collaboration with other engineers, so a flexible, proactive approach is key. If you're ready to take the next step in your IT career with a company that values expertise, reliability, and customer care — apply today!
IT Support Engineer employer: Recruit 2 You
Contact Detail:
Recruit 2 You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle customer queries. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your relevant experience, especially in hands-on support and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re keen on seeing your problem-solving abilities in action, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value!
How to prepare for a job interview at Recruit 2 You
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and networking. Be ready to discuss specific scenarios where you've solved problems or improved systems, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your communication and customer service skills. Think about times when you turned a frustrated customer into a satisfied one, and be ready to share those stories.
✨Demonstrate Your Problem-Solving Ability
Prepare to tackle some hypothetical IT issues during the interview. Practise explaining your thought process clearly and logically, as this will showcase your problem-solving skills and how you handle pressure.
✨Be Ready to Discuss Your Work Style
This role requires a flexible and proactive approach, so think about how you manage your workload and prioritise tasks. Be prepared to discuss how you balance remote support with onsite visits, and how you ensure maximum uptime for clients.
