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- Tasks: Support users by answering queries and troubleshooting issues with Recraft's design platform.
- Company: Recraft is an innovative AI tool for designers, illustrators, and marketers, based in London.
- Benefits: Enjoy a collaborative work environment and the chance to impact exciting projects.
- Why this job: Join a mission-driven team shaping the future of creativity with cutting-edge AI technology.
- Qualifications: Passion for design, excellent communication skills, and ability to troubleshoot technical issues required.
- Other info: Experience with design tools and ticketing systems is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Founded in the US in 2022 and now based in London, UK, Recraft is an AI tool for professional designers, illustrators, and marketers, setting a new standard for excellence in image generation.
We designed a tool that lets creators quickly generate and iterate original images, vector art, illustrations, icons, and 3D graphics with AI. Over 3 million users across 200 countries have produced hundreds of millions of images using Recraft, and we’re just getting started.
Join a universe of professional opportunities, develop and support large-scale projects, and shape the future of creativity. We are committed to making Recraft an essential, daily tool for every designer and setting the industry standard. Our mission is to ensure that creators can fully control their creative process with AI, providing them with innovative tools to turn ideas into reality.
If you’re passionate about pushing the boundaries of AI, we want you on board!
Job Description
As a Customer Support Specialist at Recraft, you will be the frontline voice supporting our users, answering questions, troubleshooting issues, and providing guidance. You’ll work closely with our product and engineering teams to ensure our users have a smooth experience with Recraft’s powerful design features.
Key Responsibilities
- Respond to customer inquiries via email, Discord and social media in a timely and professional manner
- Troubleshoot issues related to Recraft’s design platform and escalate more complex problems to engineering as needed.
- Assist customers in understanding and maximizing the use of Recraft’s features.
- Provide product feedback to the product and development teams based on user reports.
- Develop and maintain knowledge base articles and help guides for common questions and issues.
- Track and report on customer support metrics, such as response times, resolution rates, and satisfaction.
- Contribute to a positive and collaborative customer support team culture.
Requirements
- Passion for design and helping others succeed with their creative projects.
- Ability to troubleshoot technical issues and explain solutions in a clear and simple way.
- Excellent communication skills (written and verbal).
- Strong organizational skills and attention to detail.
- Ability to work independently and manage multiple tasks simultaneously.
- Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) is a plus.
- Experience with design tools is a plus.
What We Offer
- A supportive and collaborative work environment.
- The chance to work on exciting projects and make a significant impact on our brand.
How to Apply
Interested candidates should submit their CV and a cover letter to . Please include the position name in the subject line.
Join Recraft and help us build AI-powered tools that truly put users first!
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First Line Support Specialist Operations employer: Recraft, Inc.
Contact Detail:
Recraft, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Specialist Operations
✨Tip Number 1
Familiarise yourself with Recraft's platform and its features. Understanding how the tool works will not only help you troubleshoot effectively but also allow you to provide insightful feedback and guidance to users.
✨Tip Number 2
Engage with the design community on platforms like Discord or social media. This will give you a better understanding of common user issues and questions, making you more prepared to assist customers when they reach out.
✨Tip Number 3
Brush up on your technical troubleshooting skills. Being able to clearly explain solutions to users will set you apart, so consider practicing how to break down complex problems into simple steps.
✨Tip Number 4
Showcase your passion for design in your interactions. Whether it's through your online presence or during interviews, demonstrating your enthusiasm for helping others succeed creatively can make a strong impression.
We think you need these skills to ace First Line Support Specialist Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and any familiarity with design tools. Emphasise your communication skills and ability to troubleshoot technical issues, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for design and helping others. Mention specific examples of how you've successfully supported users or resolved technical issues in the past. This will show Recraft that you understand their mission and values.
Showcase Your Technical Skills: If you have experience with ticketing systems like Zendesk or Freshdesk, be sure to mention it. Highlight any technical skills that would help you troubleshoot issues effectively, as this is crucial for the First Line Support Specialist role.
Follow Application Instructions: When submitting your application, ensure you include the position name in the subject line as specified. Double-check that all documents are attached and formatted correctly before hitting send.
How to prepare for a job interview at Recraft, Inc.
✨Show Your Passion for Design
Make sure to express your enthusiasm for design and how it drives you. Share examples of your own creative projects or experiences that highlight your passion, as this aligns with Recraft's mission to support creators.
✨Demonstrate Your Troubleshooting Skills
Prepare to discuss specific instances where you've successfully resolved technical issues. Be ready to explain your thought process and the steps you took to troubleshoot, as this role requires clear problem-solving abilities.
✨Familiarise Yourself with Recraft’s Features
Before the interview, take some time to explore Recraft’s platform. Understanding its features will allow you to speak knowledgeably about how you can assist users and provide valuable feedback to the product team.
✨Highlight Your Communication Skills
Since this role involves interacting with customers through various channels, be prepared to showcase your communication skills. Practice explaining complex concepts in simple terms, as this will demonstrate your ability to help users effectively.
