Tenancy Sustainment Officer
Location: Field Based across Co. Durham and Northeast region
Working Hours: 18.5 Hours
Contract Type: Permanent
Salary: £25,877.80 - £34,240.03 FTE (£12,937.40 - £17,118.02 pro rata)
*Please note this roles required a valid Driving Licence and access to your own Vehicle.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.
As a Tenancy Sustainment Officer, you'll deliver tailored housing-related support while working closely with internal teams and external partners to ensure tenants live safely and independently.
You'll take a proactive, person-centred approach, helping individuals overcome barriers, manage their tenancies, and move towards long-term stability.
Key responsibilities
- Tenant support & engagement
- Deliver one on one support through keywork sessions and develop personalised Tenancy Sustainment Plans (TSPs)
- Support tenants with complex needs to maintain independent living
- Carry out and review risk assessments regularly
- Help tenants access health, housing, welfare and support services
- Housing management support
- Assist with rent arrears, benefits claims, and financial wellbeing
- Support the management of anti-social behaviour and tenancy issues
- Respond to tenancy abandonment and property-related issues
- Ensure properties are safe, secure, and maintained in line with standards
- Partnership working
- Work closely with local authorities and external agencies to provide holistic support
- Attend multi-agency meetings and contribute to coordinated care plans
- Build strong relationships with community organisations and services
- Compliance & administration
- Maintain accurate records and use internal systems effectively
- Ensure compliance with regulatory and safeguarding requirements
- Coordinate essential safety checks (gas, electrical etc.)
What we're looking for
- Strong interpersonal and communication skills
- Ability to manage a varied workload and respond to changing priorities
- Confidence using IT systems and Microsoft Office
- Ability to write clear, accurate reports
- A proactive, solution-focused approach
- Commitment to maintaining professional boundaries and safeguarding
What We Offer
- 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days' annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
Closing Date: 2026-09-27
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