At a Glance
- Tasks: Lead a team to deliver impactful mental health and recovery services in your community.
- Company: Join Waythrough, a leading mental health charity making a difference across England.
- Benefits: Enjoy generous leave, pension contributions, and professional development opportunities.
- Other info: Be part of a supportive and inclusive workplace with excellent career growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams in health or social care is essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: 2nd Floor Customer First Centre, 16 The Forum, Wallsend, NE28 8JR
Working Hours: 37 hours per week – Monday to Friday between 09:00–17:00 (occasional evenings may be required depending on service needs)
Contract Type: Permanent
Salary: £31,030 – £41,980. The salary reflects full earning potential; starting salaries depend on experience and progression within the band.
About Waythrough: Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. We are one of the largest mental health and social support charities in England, delivering around 200 services with approximately 3,500 staff and volunteers. This is more than just a job – it’s an opportunity to make a real difference in your community by supporting people facing challenges around mental health, substance use, housing or domestic abuse.
About the role: We have an exciting opportunity for an experienced and motivated Team Manager to join the North Tyneside Recovery Partnership. This all‑age service is delivered by Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust in partnership with Waythrough and provides community-based, evidence-based psychological and clinical interventions for individuals seeking support with drug and/or alcohol use. Based in Wallsend with a strong outreach approach, the service works within local communities to promote recovery and long‑term positive outcomes. As Team Manager, you will lead and coordinate the service, oversee performance, lead key workstreams, and ensure delivery is safe, effective and aligned with contractual and commissioning requirements. This is a hands‑on leadership role combining operational oversight with staff management, service development and partnership working.
Responsibilities:
- Lead and coordinate the day-to-day delivery of the service
- Line manage, supervise, and support staff to deliver high-quality interventions
- Monitor and report on Key Performance Indicators (KPIs) and service outcomes
- Lead on allocated workstreams and support continuous service improvement
- Ensure compliance with safeguarding, risk management, and organisational policies
- Oversee referrals and ensure appropriate access to the service
- Maintain accurate data, reporting, and performance systems
- Build and maintain strong relationships with external partners and stakeholders
- Manage resources effectively, including staffing, rotas, and service delivery needs
- Support recruitment, training, and development of staff
- Deputise for senior management where required
Essential qualifications and experience:
- Experience managing or supervising teams within health, social care, or recovery services, or strong leadership potential with readiness to progress into a management role
- Experience overseeing frontline services and supporting individuals with complex needs
- Ability to monitor KPIs, analyse data, and drive service improvements
- Excellent written and verbal communication skills, with the ability to engage a range of stakeholders
- Strong organisational skills with the ability to manage competing priorities and meet deadlines
- A proactive, solution-focused approach with strong decision-making skills
- Commitment to delivering compassionate, person-centred support
- Level 3 NVQ in Health and Social Care (or equivalent), or willingness to work towards
Desirable:
- Strong understanding of drug and alcohol recovery, including local and national strategies
- Experience working within a community-based or outreach service
- Knowledge of safeguarding, risk management, and compliance frameworks
What we offer:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility – Waythrough is an equal opportunities employer; Disability Confident Scheme participant. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-07-09
Team Manager in Wallsend employer: Recovery Focus
Waythrough is an exceptional employer, offering a unique opportunity to make a meaningful impact in the community through mental health and social support services. With a strong commitment to employee growth, we provide extensive benefits including generous annual leave, professional development reimbursement, and a supportive work culture that values inclusivity and well-being. Located in Wallsend, our team-oriented environment fosters collaboration and innovation, ensuring that every staff member can thrive while contributing to positive outcomes for those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager in Wallsend
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Recovery Focus.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Recovery Focus!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Recovery Focus, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Recovery Focus or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Team Manager in Wallsend
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Recovery Focus:Before hitting send, make sure to tailor your application specifically to Recovery Focus! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Recovery Focus
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
