At a Glance
- Tasks: Support vulnerable individuals to maintain their tenancy and achieve independent living.
- Company: Join Waythrough, a leading mental health and social support charity.
- Benefits: Enjoy 27 days annual leave, pension scheme, and professional development opportunities.
- Other info: Inclusive workplace welcoming applications from all backgrounds.
- Why this job: Make a real difference in your community every day.
- Qualifications: CIH or equivalent Housing Qualification and a valid driving licence.
The predicted salary is between 24243 - 28930 £ per year.
Location: 23 Russell St, Keighley BD21 2JU
Working Hours: 37 hours per week
Contract Type: 2 year fixed term contract
Salary: £24,243-£28,930
Make a real difference in your community. Are you passionate about helping others live safer, healthier and more independent lives? Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.
About the Role: To provide comprehensive housing related support to persons with a variety of vulnerabilities and complex needs to enable them to maintain their tenancy and to achieve their aspirations for independent living, alongside pragmatic and intensive housing management functions.
What You’ll Do:
- Work in partnership with the Housing team and Local Authority and attend relevant meetings to ensure we are providing housing and support to the cohort most in need.
- Collaboratively work with other Waythrough services to ensure the provision of tailored and wrap around support is provided.
- Identify tenants’ individual support needs, through consultation and agreement with them (where appropriate with external services), devise and implement suitable support plans to ensure that identified support needs are met.
To Succeed in This Role, You’ll Need:
- CIH or equivalent Housing Qualification
- Good general education with ability to progress onto professional qualification in Housing.
- Ability to write clear reports and make recommendations.
- Must have a valid driving licence and own vehicle.
About Waythrough: Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
What We Offer: We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family‑friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24 / 7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our portals
- £500 bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and Accessibility: Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support. If you need adjustments or support to apply, please email.
How to Apply: If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.
Tenancy Sustainment Officer employer: Recovery Focus
Waythrough is an exceptional employer that values creativity and impact, offering a supportive work culture where your storytelling skills can truly make a difference in the community. With flexible working arrangements and opportunities for professional growth within a nationwide charity, you will be part of a passionate team dedicated to promoting vital support services. Located in Bradford, this role not only provides a competitive salary but also the chance to engage meaningfully with councils and communities, making your work both rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sectors, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Waythrough and understanding their mission. Think about how your skills align with their goals of supporting vulnerable individuals. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to tenancy sustainment and support. Use real-life examples from your experience to demonstrate your problem-solving skills and empathy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Waythrough.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Tenancy Sustainment Officer. We want to see how you can make a real difference in our community!
Showcase Your Passion:Let your enthusiasm for helping others shine through in your written application. We’re looking for someone who’s genuinely passionate about supporting individuals with vulnerabilities and complex needs.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your qualifications and experiences, as we appreciate clarity in communication.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to access all the details about the role and our organisation.
How to prepare for a job interview at Recovery Focus
✨Know Your Stuff
Make sure you understand the role of a Tenancy Sustainment Officer inside out. Familiarise yourself with the key responsibilities, such as providing housing-related support and working with vulnerable individuals. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Empathy
Since this role involves helping people with complex needs, it’s crucial to demonstrate your empathy and understanding during the interview. Share examples from your past experiences where you've successfully supported someone in need, highlighting your ability to connect with others on a personal level.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation and the team you'll be working with. This shows that you're not only interested in the job but also in how you can contribute to the community and collaborate effectively with colleagues.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific examples where you've had to devise support plans or work collaboratively with other services, and be ready to discuss these in detail.
