At a Glance
- Tasks: Support vulnerable individuals towards independence and manage a diverse caseload.
- Company: Join Waythrough, a leading mental health and social support charity in England.
- Benefits: Enjoy 27 days annual leave, pension contributions, and professional development opportunities.
- Other info: Flexible working across multiple sites with a supportive team environment.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: NVQ Level 3 in Health & Social Care or willingness to work towards it.
The predicted salary is between 25110 - 32090 £ per year.
Location: Barnsley Thrive, (Working across 3 Barnsley Thrive sites, all within close proximity)
Working Hours: Full Time - Monday to Friday, 9:00am - 5:00pm. This role also includes one late shift per week (12:30pm - 8:30pm) and one weekend in four working Saturday and Sunday, 9:00am - 5:00pm, with two days off during that week.
Contract Type: Permanent / Full Time
Salary: £25,110 - £32,090 per annum. Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough: Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.
Key Responsibilities:
- Manage a caseload of service users, completing high-quality needs and risk assessments.
- Develop and review comprehensive support and risk management plans to support individuals towards independent living and sustained outcomes.
- Provide practical housing-related support and enhanced housing management to service users within the community.
- Deliver recovery-focused group sessions and training, including tenancy readiness, housing options, and bespoke recovery programmes.
- Support vulnerable individuals in line with Adult and Child Safeguarding procedures and best practice.
- Maintain accurate, timely, and compliant case records using internal databases and case management systems.
- Work collaboratively with internal teams, referral agencies, statutory services, and external stakeholders to ensure coordinated support provision.
- Attend and contribute to multi-agency meetings, providing updates and advocating for service users where appropriate.
- Undertake outreach sessions to promote the service, encourage referrals, and provide signposting support.
- Work flexibly across all 3 Barnsley Thrive sites to meet operational and service user needs.
Essential Skills & Competencies:
- Excellent communication and interpersonal skills, with the ability to engage effectively with service users, colleagues, and partner agencies.
- Passionate about supporting vulnerable individuals and promoting independence, recovery, and inclusion.
- Strong organisational and time management skills, with the ability to manage a varied caseload effectively.
- Ability to maintain accurate records and use electronic case management systems confidently.
- Able to work independently and collaboratively within a team environment.
- Resilient, adaptable, and confident working within a challenging but rewarding environment.
- Committed to equality, diversity, inclusion, and safeguarding best practice.
Requirements:
- NVQ Level 3 in Health & Social Care (or equivalent) or willingness to work towards this qualification in post.
- Knowledge of welfare benefits systems and relevant legislation.
- Knowledge of housing options and housing-related legislation.
- Knowledge of safeguarding practice and relevant legislation.
- Experience of supporting vulnerable individuals, including support planning and risk management.
- Experience of multi-agency working with a range of external partners.
- Experience managing a caseload and supporting individuals towards greater independence.
- Ability to drive and access to a vehicle for work purposes.
- Knowledge of the Criminal Justice System, including MAPPA offenders and associated processes, is desirable.
What We Offer: We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:
- 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3x annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days' annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility: Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-06-03
Support Coordinator employer: Recovery Focus
Waythrough is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of its staff and the communities they serve. With comprehensive benefits such as generous annual leave, professional development opportunities, and a commitment to equality and diversity, employees can thrive both personally and professionally while making a meaningful impact in the lives of vulnerable individuals across Barnsley. The collaborative environment across multiple Thrive sites fosters teamwork and innovation, ensuring that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Support Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to support coordination. Think about your experiences with vulnerable individuals and how you can showcase your skills in communication and organisation. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values, like Waythrough. Check out our website for openings and apply directly. It shows you’re genuinely interested in making a difference!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Support Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Support Coordinator role. We want to see how you can make a real difference in our community!
Showcase Your Passion:Let your enthusiasm for supporting vulnerable individuals shine through! Share specific examples of how you've helped others or promoted independence in your previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well, so we can easily see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Recovery Focus
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Support Coordinator. Familiarise yourself with needs assessments, support plans, and safeguarding procedures. This will show that you're serious about the role and ready to hit the ground running.
✨Show Your Passion
During the interview, express your genuine passion for supporting vulnerable individuals. Share personal experiences or stories that highlight your commitment to promoting independence and recovery. This will resonate well with the interviewers at Waythrough.
✨Demonstrate Team Spirit
Collaboration is key in this role, so be prepared to discuss your experience working with multi-agency teams. Highlight specific examples where you've successfully worked with others to achieve positive outcomes for service users. This will showcase your ability to fit into their team culture.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the organisation. Inquire about their approach to training and development, or how they measure success in supporting service users. This shows that you're not just interested in the job, but also in growing with the company.
