At a Glance
- Tasks: Be the first point of contact, helping individuals access vital support.
- Company: Join a compassionate team dedicated to making a difference in the community.
- Benefits: Enjoy 27 days annual leave, pension scheme, and professional development opportunities.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Make a real impact while supporting vulnerable individuals in their recovery journey.
- Qualifications: GCSE Maths and English, strong communication skills, and experience with vulnerable people.
The predicted salary is between 25877 - 30868 £ per year.
Location & Hours: 56–60 Castle Road, Scarborough, YO11 1XE
Working Hours: 37 hours
Contract & Salary: 12‑Month maternity cover contract
Salary: £25,877.80 – £30,868 per annum (full earning potential; starting salaries depend on experience)
About the Role: We are looking for a compassionate and organised SPOC (Single Point of Contact) Advisor to join our team on a 12‑month maternity cover contract. As the first point of contact for many people accessing the service, you will play a vital role in ensuring individuals, family members, carers and professionals receive a supportive, efficient and professional response. You will help people access the right support at the right time while contributing to a high‑quality recovery‑focused service. This is an exciting opportunity for someone with strong communication skills, experience working with vulnerable people and a passion for making a difference within the community.
What You’ll Be Doing:
- Managing incoming calls and enquiries in a calm, professional and supportive manner
- Providing information, screening enquiries and directing individuals to the most appropriate part of the service
- Booking appointments and managing electronic diaries
- Completing assessments where required, including face‑to‑face interactions with service users
- Accurately recording information using electronic case management systems including SystmOne
- Supporting safeguarding, confidentiality and risk management processes
- Working collaboratively with colleagues and partner agencies to ensure effective service delivery
- Maintaining accurate records and ensuring information is shared appropriately within required timescales
- Participating in team meetings, supervision, training and ongoing professional development
- Working within established referral pathways, policies and procedures
Qualifications:
Essential Qualifications:- GCSE Maths and English (or equivalent)
- Excellent communication and telephone skills
- Experience supporting disadvantaged or vulnerable individuals
- Ability to manage sensitive or high‑risk calls, including people in crisis
- Understanding of safeguarding for children and vulnerable adults
- Ability to maintain accurate records and use management information systems
- Understanding of substance misuse and the challenges people may face
- A non‑judgemental, empathetic and professional approach
- Proficiency in Microsoft Office and Outlook
- NVQ Level 3 in Health & Social Care (or equivalent)
- Experience using SystmOne
- Knowledge of harm reduction approaches
What We Offer:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family‑friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will‑writing service and wellbeing initiatives throughout the year
Equality, Diversity and Inclusion: Waythrough is an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk.
Closing Date: 2026-06-11
SPOC Advisor employer: Recovery Focus
Waythrough is an exceptional employer located in Scarborough, offering a supportive and inclusive work environment for those passionate about making a difference in the community. With generous benefits such as 27 days of annual leave, a robust pension scheme, and opportunities for professional development, employees are encouraged to grow and thrive while contributing to a high-quality recovery-focused service. The company values diversity and actively promotes equality, ensuring that all team members feel valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land SPOC Advisor
✨Tip Number 1
Get to know the company! Research Waythrough and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a SPOC Advisor, you'll need to handle sensitive calls with care. Role-play with a friend or family member to get comfortable with different scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the company culture, plus it shows your proactive attitude!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Waythrough.
We think you need these skills to ace SPOC Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a SPOC Advisor. We want to see how you can bring your unique touch to our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with vulnerable individuals, it's crucial to demonstrate your excellent communication skills. Use examples from your past experiences to show us how you handle sensitive situations.
Be Professional Yet Approachable:We’re looking for someone who can balance professionalism with empathy. In your written application, convey your understanding of the challenges faced by service users while maintaining a professional tone.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Recovery Focus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the SPOC Advisor role. Familiarise yourself with the responsibilities, especially around managing calls and supporting vulnerable individuals. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
As a SPOC Advisor, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with individuals in crisis or provided support. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Empathy and Understanding
This role requires a compassionate approach. Think of times when you've shown empathy in challenging situations. Be ready to discuss how you would handle sensitive calls and support individuals while maintaining professionalism and confidentiality.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
