At a Glance
- Tasks: Welcome visitors, answer calls, and manage resources at STARS.
- Company: Waythrough, a leading provider of mental health and recovery services.
- Benefits: Gain valuable experience, training, and support while making a difference.
- Other info: Inclusive workplace with opportunities for personal growth and networking.
- Why this job: Make a real impact in people's lives while developing your skills.
- Qualifications: Confident IT skills and excellent communication; admin experience is a plus.
Overview
South Tyneside Adult Recovery Service (STARS) is the alcohol and drug service in South Tyneside for adults. The service is open Monday to Friday 9:00 am – 4:45 pm.
Responsibilities
- Provide a welcoming meet-and-greet service to people attending STARS.
- Answer internal phone calls.
- Replenish leaflets and resources.
- Create and maintain displays in waiting areas/rooms.
- Copying and printing resources for colleagues.
About you / Qualifications
- Due to the location of the printer, applicants must be able to walk up and down a flight of stairs to access the printer/copier.
- The service is open 9:00 am – 5:00 pm, so the role would take place during these hours.
- Confident IT skills with mandatory online training modules.
- Excellent verbal communication skills; professional, able to maintain professional boundaries; adhere to Waythrough policies.
- Experience of volunteering or working in admin/reception/customer service would be desirable.
- Caring, patient and empathetic nature; able to remain calm and focused in a busy environment.
- About Waythrough
Waythrough provides specialist support across mental health, alcohol, drugs and related areas.
We deliver high-quality, evidence-based services designed around the real needs of the people we serve.
We support around 125,000 people each year through over 250 services, supported by 3,500 staff and volunteers.
What We Offer
- Meaningful work and opportunities to make a real difference in people’s lives.
- Discounts from various schemes; training and personal development; induction and role-specific training.
- Support from experienced staff and regular supervision.
- Opportunities to meet new people and develop confidence.
- Travel and agreed expense reimbursement.
- Valuable experience for personal or career development.
- Inclusive and accessible workplace; equal opportunities employer; Disability Confident Scheme.
- Equal Opportunity
Waythrough is proud to be an equal opportunities employer and welcomes applications from all backgrounds.
Adjustments can be made to enable fair participation under the Disability Confident Scheme.
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We think you need these skills to ace Volunteer Admin & Front Desk Support in South Shields
Verbal Communication Skills
IT Skills
Customer Service
Admin Support
Empathy
Patience
Ability to Work in a Busy Environment
