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- Tasks: Lead a passionate team to support individuals facing mental health and substance use challenges.
- Company: Join Waythrough, one of England's largest mental health charities.
- Benefits: Enjoy 27 days annual leave, pension contributions, and professional development opportunities.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Proven leadership experience and a commitment to excellent service delivery.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
The predicted salary is between 26700 - 36700 £ per year.
Location: River Drive, Cookson house, South Shields, NE33 1TL
Working Hours: 37 Hours per week
Contract Type: Permanent - Full time
Salary: £31,030-£41,980
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the role
An exciting opportunity has arisen for an experienced and motivated Team Manager to join our team at South Tyneside Adult Recovery Service (STARS). STARS is a multi-agency team delivering drug and alcohol treatment for the residents of South Tyneside. We pride ourselves on being safe, inventive, creative and have the needs of the community and service users at the heart of what we do.
As Team Manager, you will match our organisational values, ambition and commitment, providing effective leadership to frontline staff to ensure we provide high-quality service delivery and effective partnership working across South Tyneside.
What You’ll Do
- Providing effective line management for the Recovery Team
- Offering strong leadership and operational oversight to ensure high-quality delivery
- Driving innovation across your team, leading initiatives to enhance performance
- Leading and developing your workstream offer to meet service needs
- Facilitating supervision and group supervision and lead appropriate meetings in line with your workstreams
- Delivering training and coaching to support staff development and best practice
- Supporting the continuous improvement of partnership working and referral pathways
- Actively contributing as a member of the management team, supporting service-wide decision-making
What you’ll need for the role:
- Leadership: Proven experience leading, managing and motivating teams
- Customer Service: Strong commitment to excellent service delivery and stakeholder engagement
- Service Delivery: Ability to oversee day-to-day operations and ensure timely, appropriate support
- Data & Reporting: Confidence in preparing reports and undertaking statistical analysis
- Communication: Excellent written and verbal communication skills
- Problem-Solving: A proactive, solutions-focused approach
- Adaptability: Flexibility to support evolving services and develop new pathways
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our portals
- £500 bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team.
Team Manager in South Shields employer: Recovery Focus
Contact Detail:
Recovery Focus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager in South Shields
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Waythrough. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Waythrough’s values and services. Show us how your experience aligns with our mission to support mental health and recovery. Tailor your answers to reflect our community-focused approach.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you articulate your leadership style and problem-solving skills, which are key for the Team Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Waythrough.
We think you need these skills to ace Team Manager in South Shields
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Manager role. Highlight your leadership experience and how it aligns with our mission at Waythrough. We want to see how you can make a real difference in the community!
Showcase Your Skills: Don’t forget to emphasise your communication and problem-solving skills. We’re looking for someone who can lead effectively and adapt to changing needs, so give us examples of how you've done this in the past.
Be Authentic: Let your personality shine through in your application! We value authenticity and want to know what drives you to support others. Share your passion for mental health and community service – it really makes a difference.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Recovery Focus
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Waythrough's mission and values. Familiarise yourself with their services, especially the South Tyneside Adult Recovery Service. This will help you demonstrate your passion for helping others and show that you're aligned with their goals.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to highlight your experience in leading and motivating teams. Prepare specific examples of how you've successfully managed teams in the past, focusing on your approach to driving innovation and improving service delivery.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to overcome challenges in service delivery or team management. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team's current challenges or how they measure success in service delivery. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
