At a Glance
- Tasks: Be the friendly face of Waythrough, welcoming clients and managing enquiries.
- Company: Join Waythrough, a leading charity supporting mental health and wellbeing.
- Benefits: Gain valuable experience, training, and discounts while making a difference.
- Other info: Flexible hours, supportive team, and opportunities for personal growth.
- Why this job: Make a real impact in your community and support those in need.
- Qualifications: Confident communicator with strong organisational and IT skills.
The predicted salary is between 12 - 12 £ per hour.
Location: Seven Sisters Rd, London N15 6HR
Time: Maximum of 15 hours per week.
About Waythrough: Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We deliver high-quality, evidence-based services designed around the real needs of the people we serve. Every year, we support around 125,000 people through over 250 services, all made possible by our 3,500 staff and volunteers.
Make a real difference in your community. Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
Responsibilities
- Act as the first point of contact for clients, professionals, and visitors.
- Manage the reception area: greet visitors, handle incoming calls, and respond to general enquiries in a professional and compassionate manner.
- Take and process referrals, ensuring accurate information is recorded and directing enquiries to appropriate team members.
- Provide essential administrative support: maintain accurate records, update internal systems, support appointment scheduling and diary management, print, scan, and file documentation.
Qualifications & Skills
- Confident communicator, comfortable greeting visitors and speaking with people from diverse backgrounds.
- Organised and detail-oriented, able to manage multiple tasks and report progress.
- Strong IT skills for admin tasks and online training.
- Professional, reliable, and committed, with a caring and non-judgmental approach.
- Ability to remain calm and focused in a busy environment.
- Able to work as part of a team, on own initiative and to instruction.
- Understanding of Waythrough, a genuine interest in being part of its mission and vision.
- Ability to maintain confidentiality, professional boundaries, adhere to policies, engage in supervision, and complete relevant training.
- Gather feedback from service users and liaise with staff. Follow safeguarding, confidentiality, and health & safety policies.
What We Offer
- Discounts from various schemes.
- Training and personal development.
- A chance to make a real difference in people’s lives.
- Free induction and role-specific training.
- Support from experienced staff and regular supervision.
- Opportunities to meet new people and develop confidence.
- Reimbursement for travel and agreed expenses.
- Valuable experience that can support your personal or career development.
Equal Opportunity
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Volunteer Receptionist/Administrator in Seven Sisters employer: Recovery Focus
Waythrough is an exceptional employer dedicated to making a meaningful impact in the community by supporting individuals facing mental health and substance use challenges. With a strong emphasis on employee growth, we offer comprehensive training, personal development opportunities, and a supportive work culture that values compassion and teamwork. Join us in London and be part of a mission-driven organisation where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Volunteer Receptionist/Administrator in Seven Sisters
✨Get Involved with Local Causes
Start connecting with local nonprofits or social impact projects in your area. Attend their events, offer to help out with community initiatives, or just drop by to chat about their mission. This way, you’ll not only learn about the work they do but also make meaningful connections that could lead to volunteer opportunities.
✨Leverage Social Media for Social Impact
Platforms like Twitter and Instagram are goldmines for discovering volunteer opportunities in the nonprofit sector. Follow organisations you’re passionate about, engage with their posts, and keep an eye out for their volunteer calls. It’s a great way to show your interest and dedication!
✨Utilise Volunteer Matching Platforms
Sites like VolunteerMatch or local community boards are perfect for finding short-term and long-term volunteer roles. These platforms can connect you with causes that align with your passions and skills, and often allow you to browse opportunities tailored to your interests.
✨Apply Directly Through Our Website
When you spot an organisation you like, don't hesitate to visit their website and check out their volunteer section. Many nonprofits have dedicated pages for volunteers where you can apply directly – and we’ve found that this route often leads to quicker responses and more personalised interactions!
We think you need these skills to ace Volunteer Receptionist/Administrator in Seven Sisters
Some tips for your application 🫡
Share Your Passion for Social Impact:When you're applying for a volunteer role at a nonprofit like Recovery Focus, don’t just list your skills. Show us why you're passionate about social impact! Use your cover letter to tell a story about what drives you and how you've been involved in similar initiatives. Personal connections to the cause can really make your application stand out.
Highlight Relevant Experience:Make sure to showcase any previous volunteer work or projects that demonstrate your commitment to social impact. Whether it’s fundraising, community outreach, or project management, detail your contributions and the results achieved. This kind of experience is invaluable in the nonprofit sector and can help us see your potential!
Get Creative with Your CV:In the world of nonprofits, a standard CV might not cut it. Consider using a more creative format that showcases your personality while maintaining professionalism. Use headings like 'Community Engagement' or 'Social Impact Projects' to highlight your experiences related to the role. Remember, we want to see what makes you unique!
Keep It Community-Focused:Make sure your application emphasises collaboration and community. Volunteer roles are about working well with others and contributing collectively towards a common goal. In your cover letter, mention any teamwork experiences or community projects you've been part of, and how you contributed to their success. This shows that you’re ready to jump into the collaborative spirit here at Recovery Focus.
How to prepare for a job interview at Recovery Focus
✨Know Your Passion
Dive deep into the mission of Recovery Focus and understand the issues they tackle. When they ask about your motivation to volunteer, share specific experiences that link your passion to their cause—whether it’s local community work or a broader social impact.
✨Bring Your Skills to the Table
Highlight any relevant skills that can aid in their projects, such as fundraising, project management, or community organising. Be prepared to share examples of how you’ve used these skills in past volunteer roles or relevant experiences.
✨Get Ready for Scenario Questions
In non-profit interviews, especially for volunteer roles, you might get scenario-based questions. Think about times when you've encountered challenges in team work or community engagement, and how you resolved them—this shows your problem-solving abilities.
✨Show Your Commitment
Since this is a volunteer role, they’ll likely want to see your commitment to the cause over an extended period. Be ready to discuss how much time you can dedicate, any special skills you can bring, and your eagerness to learn and grow with the organisation—this excites them to have you on board!
