At a Glance
- Tasks: Support individuals facing challenges in mental health, housing, and domestic abuse.
- Company: Join Waythrough, a leading mental health and social support charity.
- Benefits: Enjoy 27 days annual leave, pension contributions, and professional development opportunities.
- Other info: Inclusive workplace with adjustments for all applicants and excellent career growth potential.
- Why this job: Make a real difference in your community while building meaningful relationships.
- Qualifications: GCSE Maths and English, strong communication skills, and experience with vulnerable individuals.
The predicted salary is between 25877 - 30868 £ per year.
Location: 56–60 Castle Road, Scarborough, YO11 1XE
Working Hours: 37 hours
Contract Type: 12-Month Maternity Cover Contract
Salary: £25,877.80 – £30,868 per annum
About Waythrough: Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it's all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community: Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it's a chance to build meaningful relationships and create lasting change.
About the Role: We are looking for a compassionate and organised SPOC (Single Point of Contact) Advisor to join our team on a 12-month maternity cover contract. As the first point of contact for many people accessing the service, you will play a vital role in ensuring individuals, family members, carers and professionals receive a supportive, efficient and professional response. You will help people access the right support at the right time while contributing to a high-quality recovery-focused service. This is an exciting opportunity for someone with strong communication skills, experience working with vulnerable people and a passion for making a difference within the community.
What You'll Be Doing:
- Managing incoming calls and enquiries in a calm, professional and supportive manner
- Providing information, screening enquiries and directing individuals to the most appropriate part of the service
- Booking appointments and managing electronic diaries
- Completing assessments where required, including face-to-face interactions with service users
- Accurately recording information using electronic case management systems including SystmOne
- Supporting safeguarding, confidentiality and risk management processes
- Working collaboratively with colleagues and partner agencies to ensure effective service delivery
- Maintaining accurate records and ensuring information is shared appropriately within required timescales
- Participating in team meetings, supervision, training and ongoing professional development
- Working within established referral pathways, policies and procedures
What We're Looking For:
Essential:
- GCSE Maths and English (or equivalent)
- Excellent communication and telephone skills
- Experience supporting disadvantaged or vulnerable individuals
- Ability to manage sensitive or high-risk calls, including people in crisis
- Understanding of safeguarding for children and vulnerable adults
- Ability to maintain accurate records and use management information systems
- Understanding of substance misuse and the challenges people may face
- A non-judgemental, empathetic and professional approach
- Proficiency in Microsoft Office and Outlook
Desirable:
- NVQ Level 3 in Health & Social Care (or equivalent)
- Experience using SystmOne
- Knowledge of harm reduction approaches
What We Offer: We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:
- 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days' annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility: Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-06-11
SPOC Advisor in Scarborough employer: Recovery Focus
Waythrough is an exceptional employer located in Scarborough, offering a supportive and inclusive work environment where employees can make a meaningful impact on the lives of vulnerable individuals. With a comprehensive benefits package that includes generous annual leave, professional development opportunities, and a commitment to employee wellbeing, Waythrough fosters a culture of compassion and collaboration, making it an ideal place for those passionate about social support and mental health.
StudySmarter Expert Advice🤫
We think this is how you could land SPOC Advisor in Scarborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waythrough. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about making a difference.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and your ability to handle sensitive situations, as these are key for the SPOC Advisor role.
✨Tip Number 3
Be ready to share your stories! Think of specific examples from your past experiences where you've supported vulnerable individuals or managed high-pressure situations. These anecdotes will help illustrate your skills and passion during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace SPOC Advisor in Scarborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a SPOC Advisor. We want to see how you can make a real difference in our community!
Showcase Your Communication Skills:Since this role involves managing calls and enquiries, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Relevant Experience:If you've worked with vulnerable individuals or have experience in mental health support, be sure to mention it! We love seeing candidates who are passionate about helping others.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Recovery Focus
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a SPOC Advisor. Familiarise yourself with the key tasks like managing calls, providing support, and using electronic case management systems. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a SPOC Advisor, strong communication is crucial. Prepare examples from your past experiences where you've effectively communicated with vulnerable individuals or managed sensitive situations. This will highlight your ability to handle high-risk calls and provide the support needed.
✨Demonstrate Empathy and Understanding
During the interview, convey your passion for helping others and your understanding of the challenges faced by those in crisis. Share personal anecdotes or experiences that showcase your empathetic approach, as this is essential for building trust with service users.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
