At a Glance
- Tasks: Provide essential admin support and be the friendly face for clients and visitors.
- Company: Join a compassionate organisation dedicated to making a difference in the community.
- Benefits: Enjoy 27 days of leave, pension contributions, and professional development opportunities.
- Other info: We value kindness, courage, and respect, welcoming diverse backgrounds.
- Why this job: Make an impact while developing your skills in a supportive environment.
- Qualifications: NVQ Level 2 in Business Administration or relevant experience required.
The predicted salary is between 30868 - 30868 £ per year.
Location: The Greens, 21 Murdock Road, Sheffield, S5 8BU (3 days per week) and Thrive Service (2 days per week)
Working Hours: 37 hours per week
Contract Type: Permanent
Salary: £25,877.80 - £30,868 per annum (full earning potential). Starting salaries depend on experience and progression within the band.
About the Role
As an Administrator, you will provide a full range of administrative support across our services, ensuring smooth day‑to‑day operations. You will be the first point of contact for clients, visitors and professionals, offering a welcoming and professional service while supporting the wider team across The Greens and Thrive services.
What You’ll Do
- Act as the first point of contact for clients and visitors to the service.
- Coordinate responses to enquiries made via telephone, email, text and website.
- Support service users through referral pathways, including booking appointments and signposting.
- Maintain electronic and manual appointment systems and referral information.
- Ensure accurate data entry using systems such as Excel, Access, Theseus and other databases.
- Prepare meeting and training rooms and coordinate room bookings where required.
- Attend meetings and take minutes when required.
- Maintain accurate records in line with organisational policies and audit requirements.
- Support stock control, stationery ordering and general housekeeping within the service.
- Assist with petty cash administration and reconciliation.
- Support campaigns, events and service projects as required.
- Provide support and cover for colleagues where appropriate.
To Succeed in This Role, You’ll Need
Qualifications
- NVQ Level 2 in Business Administration (or equivalent) or demonstrable related experience.
Skills and Experience
- Proficiency in Microsoft Office programmes.
- Strong administrative skills, including experience using electronic monitoring and recording systems.
- Ability to collate and disseminate information effectively.
- Previous experience in a customer‑facing administrative role.
- Knowledge of quality systems and audit requirements.
- Experience in cash handling, petty cash reconciliation and general administration duties.
Our Values
- Kindness – Be generous, caring and compassionate.
- Courage – Be bold, trust and commit.
- Respect – Everyone deserves dignity.
What We Offer
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays).
- Pension scheme with 4.5% employer contribution, matched up to 6.5%.
- Life assurance (3× annual salary).
- Enhanced sick pay and family‑friendly pay.
- Birthday leave and the option to buy up to 5 extra days’ annual leave.
- Professional fee reimbursement for relevant qualifications.
- 24/7 online GP access and Employee Assistance Programme.
- Recognition and long service awards via our Way to Go and Aspirations portals.
- £500 Recommend a Friend bonus.
- Cycle to Work scheme and Credit Union membership.
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good.
- Free will writing service and wellbeing initiatives throughout the year.
- Inclusion and accessibility commitment – we welcome all backgrounds and communities, especially those with lived experience of the issues we support. We are Disability Confident and provide adjustments to enable fair participation.
- Waythrough is proud to be an equal opportunities employer.
Administrator in Roos employer: Recovery Focus
At Waythrough, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values kindness, courage, and respect. Located in Sheffield, our team enjoys generous benefits such as 27 days of annual leave, enhanced sick pay, and professional development opportunities, all while making a meaningful impact in the community. Join us to be part of a dedicated team that prioritises employee wellbeing and growth, ensuring you thrive both personally and professionally.
