At a Glance
- Tasks: Support vulnerable adults in housing, health, and wellbeing to live independently.
- Company: Waythrough, a leading mental health and social support charity.
- Benefits: Generous leave, pension scheme, professional development, and wellbeing initiatives.
- Other info: Join a diverse team committed to inclusivity and positive change.
- Why this job: Make a real difference in your community and empower individuals to thrive.
- Qualifications: Experience in supporting vulnerable adults and strong communication skills.
The predicted salary is between 34240 - 34240 £ per year.
Location: Severn House, Belmont, Durham DH1 1TH
Hours: Part Time – 22 hours per week
Contract: Permanent
Salary: £25,877.80 - £34,240 per annum (pro rata)
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Service
The Gypsy, Roma and Traveller (GRT) Housing, Health & Wellbeing Service supports adults across County Durham to access safe accommodation, improve their health and wellbeing, and live independently. Working in partnership with local authorities, health services and community organisations, the service provides practical, person-centred support to people living on council sites, in social or private housing, and on roadside encampments. Through outreach, advocacy and tailored support, we help reduce barriers to essential services while empowering people to achieve positive, lasting outcomes.
About the Role
We're looking for a compassionate and proactive Support Coordinator to join our dedicated team and make a real difference to the lives of people from the Gypsy, Roma and Traveller community. This is a varied, community-based role where no two days are the same. You’ll provide personalised housing, health and wellbeing support to adults across County Durham, helping them overcome barriers, maintain their independence and access the services they need to thrive. You’ll manage your own caseload, carrying out needs and risk assessments, developing person-centred support plans and working alongside a wide range of partner organisations to help people achieve sustainable outcomes. The role also includes delivering tenancy readiness support, advocating on behalf of individuals and building positive relationships with communities that may traditionally face barriers to accessing services. Whether you’re supporting someone to secure suitable accommodation, improve their wellbeing or navigate local services, you’ll play an important role in helping people live the life they value.
About You
We're looking for someone who is passionate about supporting people and committed to delivering high-quality, person-centred services. You’ll be confident working independently within the community while also being a collaborative member of a supportive team. You’ll have excellent communication skills, be organised in managing a varied caseload and enjoy building positive relationships with people from diverse backgrounds. Ideally, you’ll bring:
- Experience of supporting vulnerable adults to achieve greater independence.
- Knowledge of housing options, welfare benefits and relevant legislation.
- Experience of completing support planning, risk assessments and maintaining accurate case records.
- An understanding of safeguarding responsibilities and best practice.
- Experience of working in partnership with a range of agencies and professionals.
- Strong IT skills, including Microsoft Office.
- An NVQ Level 3 in Health & Social Care (or equivalent), or a willingness to work towards this qualification.
As this is an outreach-based role across County Durham, you’ll need to be able to drive and have access to a vehicle that can be used for work purposes.
What We Offer
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
Closing Date: 2026-08-11
Support Coordinator in North East employer: Recovery Focus
Recovery Focus is an excellent employer that prioritises the well-being of its staff and the communities they serve. With a supportive work culture, employees enjoy generous benefits such as 27 days of annual leave, pension contributions, and access to a 24/7 online GP, all while making a meaningful impact in the lives of families in Enfield. The company also fosters professional growth, providing opportunities for training and development in the health and social care sector.
StudySmarter Expert Advice🤫
We think this is how you could land Support Coordinator in North East
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Recovery Focus, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Recovery Focus. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Recovery Focus's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Support Coordinator in North East
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Recovery Focus. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Recovery Focus.
How to prepare for a job interview at Recovery Focus
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Recovery Focus.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Support Coordinator at Recovery Focus.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Recovery Focus that you're ready to hit the ground running in the Support Coordinator role.
