At a Glance
- Tasks: Lead a team to deliver high-quality support for those affected by drug and alcohol use.
- Company: Join Waythrough, one of England's largest mental health charities.
- Benefits: Generous annual leave, pension scheme, and professional development opportunities.
- Other info: Flexible working across County Durham with a supportive and inclusive culture.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in substance misuse services and strong team management skills.
The predicted salary is between 35520 - 51060 £ per year.
Service Manager – Enhanced Care Pathways
Hours: 37 hours per week, Monday to Friday between 9:00am and 5:00pm. Flexibility is required to meet the needs of the service.
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship.
Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
About the role
An exciting opportunity has arisen for an experienced leader to join County Durham Drug and Alcohol Recovery Service (CDDARS) as our Service Manager – Enhanced Care Pathways.
In this rewarding role, you'll lead a dedicated team delivering high‑quality services that support people affected by drug and alcohol use and related areas.
Working closely with senior leaders, commissioners and partner organisations, you'll oversee service delivery, drive continuous improvement and ensure positive outcomes for the people we support.
You'll play a key role in managing service performance, maintaining high‑quality standards and developing strong partnerships across the region, helping to ensure services remain responsive to local need while supporting your team to deliver person‑centred care.
This role involves regular travel across County Durham to support multiple service locations, attend partnership meetings and work closely with stakeholders.
Flexibility to travel is therefore an important part of the role.
- What you’ll be doing
- Lead, motivate and develop a multidisciplinary team, creating a positive culture that supports high performance and continuous learning.
- Ensure the delivery of safe, effective and high‑quality services that achieve positive outcomes for the people we support.
- Monitor service performance, contractual requirements and quality standards, using data and insight to drive continuous improvement.
- Build and maintain strong relationships with commissioners, partner organisations and key stakeholders.
- Oversee budgets and resources to ensure services are delivered efficiently and effectively.
- Promote innovation and best practice while ensuring compliance with safeguarding, governance and organisational policies.
- Represent Waythrough at partnership meetings and contribute to the ongoing development of services across the region.
About you
- Leadership or management experience within substance misuse services.
- Experience managing and developing teams to deliver high‑quality, person‑centred services.
- A strong understanding of the needs of people affected by drug and alcohol use and related areas.
- Experience monitoring performance, managing quality standards and driving service improvement.
- Excellent communication and relationship‑building skills, with the ability to work collaboratively with a wide range of internal and external partners.
- The ability to manage competing priorities and perform confidently within a fast‑paced environment.
- A recognised management qualification (or equivalent experience) is essential, and a Level3 qualification in Substance Misuse is desirable.
- As regular travel across County Durham forms part of this role, a full UK driving licence and access to your own vehicle is desirable.
What we offer
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family‑friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
- Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer.
We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.
- If you need adjustments or support to apply, please email our recruitment team:
- recruitmentteam@waythrough. org. uk
- #J-18808-Ljbffr
Service Manager in North East employer: Recovery Focus
Waythrough is an exceptional employer dedicated to making a meaningful impact in the community, offering a supportive work culture that values collaboration and personal growth. With competitive benefits such as generous annual leave, professional development opportunities, and a commitment to inclusivity, employees are empowered to thrive both personally and professionally while working across the vibrant Northumbria area. Join us at Cookson House to be part of a passionate team that is transforming lives and fostering sustainable recovery.
