At a Glance
- Tasks: Be the first point of contact, helping individuals access vital support and services.
- Company: Join a compassionate team dedicated to making a difference in the community.
- Benefits: Competitive salary, generous annual leave, and opportunities for professional development.
- Other info: Dynamic role with a focus on teamwork and personal growth.
- Why this job: Make a real impact by supporting vulnerable individuals and enhancing their recovery journey.
- Qualifications: GCSE Maths and English, strong communication skills, and experience with vulnerable populations.
The predicted salary is between 25877 - 30868 £ per year.
Location: 56–60 Castle Road, Scarborough, YO11 1XE
Working Hours: 37 hours
Contract: 12‑Month maternity cover contract
Salary: £25,877.80 – £30,868 per annum (full earning potential; starting salaries depend on experience)
About the Role:
We are looking for a compassionate and organised SPOC (Single Point of Contact) Advisor to join our team on a 12‑month maternity cover contract. As the first point of contact for many people accessing the service, you will play a vital role in ensuring individuals, family members, carers and professionals receive a supportive, efficient and professional response. You will help people access the right support at the right time while contributing to a high‑quality recovery‑focused service. This is an exciting opportunity for someone with strong communication skills, experience working with vulnerable people and a passion for making a difference within the community.
What You’ll Be Doing:
- Managing incoming calls and enquiries in a calm, professional and supportive manner
- Providing information, screening enquiries and directing individuals to the most appropriate part of the service
- Booking appointments and managing electronic diaries
- Completing assessments where required, including face‑to‑face interactions with service users
- Accurately recording information using electronic case management systems including SystmOne
- Supporting safeguarding, confidentiality and risk management processes
- Working collaboratively with colleagues and partner agencies to ensure effective service delivery
- Maintaining accurate records and ensuring information is shared appropriately within required timescales
- Participating in team meetings, supervision, training and ongoing professional development
- Working within established referral pathways, policies and procedures
Qualifications:
Essential Qualifications:
- GCSE Maths and English (or equivalent)
- Excellent communication and telephone skills
- Experience supporting disadvantaged or vulnerable individuals
- Ability to manage sensitive or high‑risk calls, including people in crisis
- Understanding of safeguarding for children and vulnerable adults
- Ability to maintain accurate records and use management information systems
- Understanding of substance misuse and the challenges people may face
- A non‑judgemental, empathetic and professional approach
- Proficiency in Microsoft Office and Outlook
Desirable Qualifications:
- NVQ Level 3 in Health & Social Care (or equivalent)
- Experience using SystmOne
- Knowledge of harm reduction approaches
What We Offer:
27 days’ annual leave, rising to 32 after 1 year.
SPOC Advisor in London employer: Recovery Focus
Join our dedicated team in Scarborough as a SPOC Advisor, where you will be part of a compassionate work culture that prioritises employee well-being and professional growth. With 27 days of annual leave, rising to 32 after one year, and opportunities for ongoing training and development, we are committed to supporting your career while making a meaningful impact in the community. Our location offers a supportive environment for those passionate about helping vulnerable individuals, ensuring you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land SPOC Advisor in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in roles similar to the SPOC Advisor. Attend local events or join online groups where you can connect with others and learn about job openings that might not be advertised.
✨Tip Number 2
Practice your communication skills! Since this role requires strong communication, consider doing mock interviews with friends or family. This will help you articulate your experience and show off your passion for supporting vulnerable individuals.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a friendly email expressing your enthusiasm for the role. This shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Showcase your empathy! In interviews, share specific examples of how you've supported individuals in challenging situations. This will demonstrate your understanding of the role and your commitment to making a difference in the community.
We think you need these skills to ace SPOC Advisor in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the SPOC Advisor role. Highlight your experience with vulnerable individuals and your communication skills, as these are key for us in this position.
Show Your Passion:We love seeing candidates who are genuinely passionate about making a difference in the community. Share any relevant experiences or motivations that drive you to apply for this role.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through without getting lost in complicated phrases.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Recovery Focus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a SPOC Advisor. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a SPOC Advisor, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with vulnerable individuals or managed sensitive situations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Empathy and Understanding
This role requires a compassionate approach. Be ready to discuss how you’ve supported individuals in crisis or challenging situations. Highlight your non-judgemental attitude and any relevant experiences that showcase your ability to connect with people on a personal level.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
