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- Tasks: Manage teams supporting mental health recovery and community connection.
- Company: Join Waythrough, a leading mental health charity making a real impact.
- Benefits: Enjoy 27 days annual leave, pension contributions, and professional development.
- Why this job: Make a difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing complex needs and a passion for community support.
- Other info: Flexible hours and comprehensive training provided for new managers.
The predicted salary is between 30000 - 44000 £ per year.
Location: Wingfield Resource Centre
Working Hours: Part-time (18 hours)
Contract Type: Fixed term (12 months)
Salary: £35,920 - £51,640
Make a real difference in your community. Are you passionate about helping others live safer, healthier and more independent lives? Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day. We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.
About the Role: You’ve got an in-depth understanding of mental health issues and substantial experience of working in a community-based setting. Welcome to Waythrough as a Service Manager. We’re looking for someone like you to manage the day-to-day running of our In-Reach and Recovery and Connect teams, based at the Wingfield Resource Centre in Surrey. Our teams support people experiencing mental health difficulties to:
- achieve their personal goals
- build confidence and self-esteem
- gain a better understanding of their mental health
- develop tools to manage their wellbeing
- connect or re-connect with their local community
As Service Manager, you will ensure the quality of service and support provided to people who use our services. You will also manage service contracts and line manage frontline staff. Whether you’re carrying out inductions, undertaking investigations, putting team development plans in place or supporting our business development activity, one thing is certain – you won’t be short of challenge or variety.
About you: You will bring:
- substantial experience managing a caseload of individuals with complex needs
- an outcome-driven approach and the ability to lead by example
- a firm but inclusive management style
- openness, encouragement, tact and diplomacy
- excellent organisational skills to manage conflicting priorities
- flexibility regarding working hours and willingness to participate in on-call arrangements
Experience of carrying out investigations, writing reports or recommendations, or managing budgets would be an advantage. However, this is not essential as we offer a comprehensive induction and training programme for managers.
About Waythrough: Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
What We Offer: We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our portals
- £500 bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility: Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team.
Recovery and Connect Service Manager in London employer: Recovery Focus
Contact Detail:
Recovery Focus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery and Connect Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health and social support sectors. Attend local events or online webinars to meet people who might know about job openings at Waythrough or similar organisations.
✨Tip Number 2
Prepare for interviews by researching Waythrough’s values and services. Think about how your experience aligns with their mission to support individuals facing mental health challenges. We want to see your passion shine through!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and handling complex cases. We recommend doing mock interviews with friends or mentors to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates about Waythrough right there.
We think you need these skills to ace Recovery and Connect Service Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Service Manager. We want to see how your skills can make a real difference in our community!
Showcase Your Passion: Let your enthusiasm for helping others shine through in your written application. We’re all about making a lasting impact, so share why you’re passionate about mental health and community support.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. No need for fluff – just show us what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Recovery Focus
✨Know Your Stuff
Make sure you brush up on your knowledge of mental health issues and community support services. Familiarise yourself with Waythrough's mission and values, as well as the specific challenges faced by individuals in the community. This will show that you're genuinely passionate about the role.
✨Showcase Your Experience
Prepare to discuss your previous experience managing caseloads and leading teams. Think of specific examples where you've made a positive impact, especially in complex situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Leadership Style
Waythrough is looking for someone with a firm but inclusive management style. Be ready to talk about how you motivate and support your team, handle conflicts, and ensure quality service delivery. Share anecdotes that highlight your ability to lead by example.
✨Ask Thoughtful Questions
At the end of the interview, have some insightful questions prepared. Inquire about the team's current challenges, the support available for staff development, or how success is measured in this role. This shows your interest and helps you gauge if the organisation is the right fit for you.
