At a Glance
- Tasks: Help residents settle in and understand their housing agreements while providing ongoing support.
- Company: Join a supportive housing organisation dedicated to community wellbeing.
- Benefits: Generous annual leave, flexible hours, and opportunities for professional growth.
- Other info: Enjoy a dynamic role with the chance to travel across the Northwest.
- Why this job: Make a real difference in people's lives by supporting their housing journey.
- Qualifications: Strong communication skills and a valid driving licence are essential.
The predicted salary is between 25110 - 32090 £ per year.
Location: Northwest with regional travel when required.
Working Hours: 20 hours per week.
Contract type: Permanent.
Salary: £25,110 - £32,090 FTE (pro rata based on 20 hours).
Responsibilities
- Conduct resident sign‑ups, ensuring occupancy agreements, keys, and Resident Handbooks are issued and explained clearly.
- Ensure residents understand their occupancy terms and security of tenure based on their agreement type.
- Use current toolkits, processes and documentation; ensure outdated materials are discarded.
- Support residents with Housing Benefit and/or Universal Credit claims at sign‑up and throughout their tenancy.
- Advise on and assist with property adaptations where applicable.
- Contribute to achieving key performance indicators (KPIs), including Tenant Satisfaction Measures, and secure positive outcomes in Tenant Perception Surveys.
- Due to the nature of the role, a driving licence and access to your own vehicle are essential.
What We Offer
- 27 days’ annual leave, rising to 32 after 1 year.
Housing Officer in London employer: Recovery Focus
As a Housing Officer with us, you will be part of a supportive and dynamic team dedicated to enhancing the lives of our residents in the Northwest. We offer a flexible work environment with 27 days of annual leave, increasing to 32 after your first year, alongside opportunities for professional development and growth. Our commitment to employee well-being and satisfaction makes us an excellent employer for those seeking meaningful and rewarding work in the community.
We think you need these skills to ace Housing Officer in London
Resident Sign-Up Procedures
Occupancy Agreement Knowledge
Communication Skills
Housing Benefit Assistance
Universal Credit Knowledge
Property Adaptation Advice
Performance Indicator Tracking
