Recovery Worker in Liverpool

Location: 217 Longview Drive, Huyton, Liverpool, L36 6ED

Working Hours: 37 hours per week with evening and weekend shifts included when required.

Contract Type: Permanent

Salary: £24,243 - £28,930 per annum

About Waythrough:

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community:

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the service:

Longview House is a 24hr Registered Mental Health Care Home, working to a recovery model. We provide a range of support services for people with mental ill health/addiction to access in their local community, including outreach support, peer support and supported housing. We have been operating in the area for a number of years and offer a 24hr staffed service to our residents aged 18 - 67. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.

About the role:

• To support the people using our services to achieve their life goals and improve their quality of life.
• To work on both practical and emotional life skills towards independent living/greater independence.
• To assist with the safe and successful daily running of the service including housing management related tasks.
• To work as part of a team towards agreed service/contract targets.
• To work as part of a team to provide a service in line with the organisation’s mission and values.

Waythrough Services range from 24-hour residential care with nursing to floating support in people's own homes. Some require evenings, weekends, nightshifts (waking or sleeping) and on-calls. The people we support are central to everything we do. Each person who uses our services – residents or clients – is a unique individual and they all deserve to be treated as such.

Longview House is a 24 hour Supporting Housing for those experiencing mental health difficulties. Often multiple and complex needs will arise, and you may need to be able to support in some of these areas also. As such, your responsibilities may vary from day to day.

Support people who access the service:

• Manage and improve their own physical and mental well-being and health.
• Develop independent life-skills including budgeting, money management, tenancy sustainment, access to public services, further education and/or employment and living well in the community.
• Live more fulfilling lives and develop new meanings and purposes.
• Take control over their life, through their own choices and decisions.
• Work in partnership with the service to provide feedback/complaints and suggestions identifying practical solutions to any barriers.
• Maintaining their property, being able to manage repairs and keep the environment clean and tidy.
• Encourage group attendance.

Ensure the safe running of the service:

• Assess resident wellbeing and welfare on an ongoing basis.
• Assess and manage a range of risks within the service as a dynamic process.
• Keep our service compliant with legal regulations in housing, health and safety and safeguarding, including carrying out daily, weekly and monthly checks in these areas.
• Compliance with GDPR practices, ensuring confidentiality and information sharing are foremost.
• Follow the correct policies and escalation processes for health and safety, incident management and safeguarding.
• Keep up to date in day-to-day repairs and maintenance requirements in line with policy and procedure.
• To support with inventories on properties and ensuring these are completed on admission, discharge and move on.
• Provide a safe, respectful environment.
• Undertaking cleaning activities to ensure a positive environment e.g. at void changeover etc.
• Work in line with Waythrough’s Code of Conduct to maintain safe professional boundaries.
• Take part in backup procedures.
• Take part in a rota which will include weekend, evening and overnight shifts.
• Oversee medication in line with Waythrough’s policy and procedure.
• Support at other sites to ensure their safe running.

Keywork:

• Oversee support work for all residents and taking the lead to manage your own caseload of key clients.
• Concentrate on the person and their individual needs, choices, and aspirations, rather than on diagnostic categories or labels.
• Coproduce support plans with the people we support.
• Work with individuals to develop agreed, meaningful and achievable person-centred plans with positive outcomes that meet the individual’s aspirations.
• Complete a range of activities during key working sessions including but not limited to meaningful engagement in the community, budgeting skills, living skills, networking and basic needs are met etc.
• Provide hands-on support to assist in the learning of cleaning skills demonstrating good practice.
• Confident or willing to gain skills to be able to work in partnership with other agencies, stakeholders for the best outcome for the people we support.
• Run activities and groups designed to support independence skills.
• Ensure risk assessments dynamic, created and implemented in line with our policies and procedures and updated regularly.
• Ensure all interactions are appropriately documented.
• Signpost people we support to other services for additional support.
• Support and assist individuals to identify their future housing options, agreed move on timescales and a plan to achieve a successful move on.

Manage your own workload:

• Be proactive and work as a team to ensure service delivery needs and tasks are prioritised and completed.
• Take part in handovers and complete tasks according to daily need.
• Adapt to change- be fluid in how situations may change.
• Work well under pressure with multiple and competing priorities.
• Be confident in supporting all residents, proactively working with all not just own caseload.
• Being able to cover for colleagues on holiday etc., to always ensure continuity of care.
• Complete accurate and timely computerised records via our database.
• Liaise with external agencies - such as community mental health teams, multi-disciplinary teams and carers - building relationships and projecting a positive image of the service.
• Support the Service Manager with rent management, void management and property turnaround.
• Strong time management.
• Contribute effectively to a positive team environment and morale.

Manage my Professional status:

• To complete all mandatory training as required by Waythrough within given time scale, on an annual basis.
• Work in line with Waythrough’s Code of Conduct to maintain safe professional boundaries.
• Keeping up to date with legislation, national and organisational policy changes and standards.
• Maintain good communication across the team.
• To be able to work well under own supervision and own initiative but also follow directions effectively.
• Maintain positive working relationships with colleagues and partner agencies/stakeholders.
• Keep an up-to-date diary.
• Effectively monitoring and managing your own wellbeing through debriefing and discussions with your manager and colleagues.
• Keep up to date with organisational developments and training.
• Resilience – take responsibility to be objective and take appropriate actions to centre oneself after situations.
• Attend team supervision, meetings, reflective practice and case management as required.

What We Offer:

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our portals
• £500 bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility:

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team.