At a Glance
- Tasks: Lead client onboarding and deliver innovative AI experiences in healthcare.
- Company: Join a fast-growing AI start-up transforming health and life sciences.
- Benefits: Ownership, autonomy, and the chance to make a real impact.
- Other info: Diverse team with opportunities for rapid growth and development.
- Why this job: Work with cutting-edge AI tech and passionate professionals.
- Qualifications: 3-8 years in project management or account management, preferably in life sciences.
The predicted salary is between 60000 - 75000 £ per year.
Recourse AI are a venture-backed AI company on a mission to unlock the potential of every life sciences & healthcare professional around the world, transforming patient care. The company has a rapidly expanding customer base, with their domain-specific AI agents reaching enterprise-wide adoption at some of the world’s largest health & life science organisations. The Recourse AI leadership team includes deep medical, AI and life sciences GTM experience. Our values sit at the heart of everything we do - we’re obsessive about potential, tenacity, transparency, and performance.
We’re hiring a Snr Account Manager / Customer Success Director to support our growing client base, reporting into the VP Customer Success. You will own the end-to-end delivery of new client AI experiences on the Recourse AI platform - running a repeatable delivery process. You’ll be the client-facing day to day contact and delivery project manager who drives decisions, keeps stakeholders aligned, and ships high-quality solutions on time while protecting scope. The ideal candidate will excel at stakeholder management, scope control, structured thinking, and calm execution under pressure.
Key responsibilities:
- Run client onboarding and delivery cadence for new AI experiences (timelines, action logs, comms).
- Facilitate design workshops to understand client requirements and objectives.
- Consolidate feedback across stakeholders into unified changes; enforce change control best practice.
- Coordinate internal teams (SMEs, content, customer success, sales).
- Maintain delivery standards: documentation, decision logs, acceptance criteria, and release notes.
- Identify and implement efficiencies.
- Build strong relationships to delight clients ensuring successful renewals.
- Identify new upsell/cross-sell opportunities.
Required experience:
- 3-8 years in client-facing delivery: project management, client services, implementation, or account management.
- Comfortable facilitating workshops and challenging clients to get crisp inputs and decisions.
- Strong written communication and documentation discipline.
- Experience in life sciences, pharmaceutical or medical communications industry, medical education, or training/enablement delivery.
Preferred:
- Familiarity with training/field enablement concepts or simulation/learning products.
- Experience working with regulated content workflows (e.g., MLR).
- Exposure to AI-enabled products, conversation intelligence, or AI content operations.
Why Re:course AI?
- You’ll take up a role in a high-growth, venture-backed tech start-up with potential for rapid growth and increasing responsibilities.
- You’ll be given ownership and autonomy.
- You’ll have a meaningful and profound impact to help unlock potential in healthcare and life sciences working with cutting edge AI technologies.
- You’ll get to work with other passionate and bright people.
- Re:course AI is an equal opportunities employer and we pride ourselves on having a diverse team.
Senior Account Manager in Manchester employer: Recourse AI
Recourse AI is an exceptional employer, offering a dynamic work environment where innovation meets purpose in the health and life sciences sector. With a strong focus on employee growth, autonomy, and meaningful impact, team members are empowered to drive change while collaborating with passionate professionals. The company's commitment to diversity and its venture-backed status provide unique advantages for those looking to thrive in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in Manchester
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Recourse AI.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Recourse AI.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Recourse AI, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Senior Account Manager in Manchester
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Recourse AI.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Recourse AI.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Recourse AI. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Recourse AI. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Recourse AI
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Recourse AI’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
