At a Glance
- Tasks: Manage client accounts and drive sustainability initiatives while ensuring customer satisfaction.
- Company: Join Recorra, a leading ethical recycling and resource management company.
- Benefits: Enjoy 22 days annual leave, health plans, and a dog-friendly office.
- Other info: Exciting growth opportunities and a vibrant workplace culture.
- Why this job: Make a real impact on the environment while growing your career in a dynamic team.
- Qualifications: 2+ years in account management with a passion for sustainability.
The predicted salary is between 38000 - 38000 £ per year.
Location: 52 Lant Street, Borough, London, SE1 1RB
Salary: £38,000 per annum
Job Type: Permanent, Full Time
Working Hours: 37.5 hours, Mon – Fri, 9am to 5:30pm, or as the job requires
The Company: Recorra is a leading circular economy company, providing services for recycling, data destruction and office supplies in London and the South East. We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth.
The Role: Are you a natural problem solver with a passion for customer success and sustainability? Do you thrive in building lasting relationships and driving meaningful business growth? If you’re eager to work in an impactful role that helps clients meet their environmental goals, we want to hear from you! As an Account Manager at Recorra, you will play a key role in ensuring the success of our clients’ sustainability initiatives while driving business growth. You will manage and develop a portfolio of client accounts, focusing on their environmental goals, operational needs, and overall satisfaction.
Key Responsibilities:
- Build and maintain strong, long-term relationships with Recorra’s diverse client base
- Attend monthly and quarterly review meetings with your accounts to review operational services, environmental targets and commercials
- Handle service issues that occur on a day to day basis and work with Recorra’s operations team to resolve them
- Collaborate with our sustainability team to deliver targeted initiatives such as workshops, infrastructure analysis, and engagement events to help clients meet their environmental goals
- Drive revenue growth by identifying and implementing new service opportunities—whether it’s new services, additional sites, or cross-selling
- Resolve invoice queries in collaboration with our finance team to ensure smooth operations
- Ensure clients understand and can make the most of their recycling reports, driving informed decision-making
- Conduct operational reviews and identify areas to enhance efficiency and performance
- Act as a point of escalation for any service-related concerns, ensuring swift resolution and customer satisfaction
About You:
- A minimum of 2 years of experience in account management, with a proven track record of customer satisfaction and business development
- A genuine passion for the environment and sustainability, and a desire to contribute to meaningful change
- Strong relationship-building skills with the ability to engage with decision-makers and influencers at all levels
- Excellent problem-solving abilities, especially when dealing with complex commercial situations
- A customer-centric mindset with great listening, questioning, and communication skills
- Confidence in presenting ideas and leading discussions with clients
- Excellent organisation and time management skills, ensuring all tasks are completed efficiently and on time
Benefits:
- 22 days' annual leave (additional days for length of service) plus bank holidays
- Travel season ticket loan
- Cycle to work scheme
- Employee Assistance Programme
- Health Cash Plan
- Charity volunteering opportunities and social activities
- Monthly massages
- Dog friendly office
Candidates must have the legal right to live and work in the UK to be considered for this role.
Account Manager employer: Recorra
Recorra is an exceptional employer that champions sustainability and ethical practices, making it a perfect fit for those passionate about environmental impact. Located in the vibrant Borough of London, our dynamic work culture fosters collaboration and innovation, offering numerous opportunities for personal and professional growth. With benefits like a dog-friendly office, charity volunteering, and a supportive team environment, joining Recorra means being part of a forward-thinking company dedicated to making a difference.
