At a Glance
- Tasks: Support Senior Account Managers and manage client accounts while resolving queries.
- Company: Join Recorra, a leading circular economy company with an ethical mission.
- Benefits: Enjoy flexible hours, 22 days leave, health plans, and a dog-friendly office.
- Other info: Great career progression opportunities in a friendly and energetic culture.
- Why this job: Make a real impact in a dynamic team focused on sustainability and growth.
- Qualifications: Customer service experience and a passion for the environment are essential.
The predicted salary is between 30000 - 32000 £ per year.
Location: 52 Lant St, London SE1 1RB
Salary: £30,000 - 32,000 annually
Job Type: Permanent, full-time
Working Hours: 37.5 hours weekly, Mon-Fri
The Company
Recorra is a leading circular economy company, providing services for recycling, data destruction and office supplies in London and the South East. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an independent commercial organisation. We are an ethical and fast‑growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. The role provides the opportunity for you to use your skills to make a difference within a friendly, dynamic and forward‑thinking company. The culture is energetic, and there will be many opportunities for you to make a substantial contribution to the business.
The Role
Recorra is seeking a highly motivated and detail‑oriented Associate Account Manager to join our dynamic team. The Associate Account Manager will support Senior Account Managers in the day‑to‑day management of a portfolio of clients. This role is ideal for someone looking to build a career in account management, gaining hands‑on experience while learning the fundamentals of client relationship management, service delivery, and commercial awareness. Working closely with the Senior Account Manager, the Associate Account Manager will act as a key point of contact for clients, handling incoming queries, resolving service‑related issues, and providing administrative and analytical support. Over time, the role will offer the opportunity to build strong client relationships and develop the skills required to progress into a full Account Manager position.
Responsibilities
- Support Senior Account Managers in managing a portfolio of client accounts
- Act as a first point of contact for incoming client emails and enquiries
- Handle service‑related issues, coordinating with internal teams to ensure timely resolution
- Respond to invoice queries and liaise with finance teams where required
- Carry out general administrative tasks to support account management activities
- Compile, maintain, and analyse waste and service data to support reporting and client reviews
- Assist in preparing reports, presentations, and account review materials
- Build and maintain positive working relationships with clients within the portfolio
- Ensure accurate records are kept within internal systems and client files
- Proactively identify opportunities to improve service delivery and client satisfaction
- Learn and develop account management skills with a view to progressing into an Account Manager role
About You
- Experience working in customer service, client accounts, and administration/coordination
- A personal interest in the environment
- A good understanding of technology
- Ability to efficiently deal with difficult operational issues
- A strong customer focus, with good listening and questioning skills
- Excellent verbal communication skills and confidence presenting
- Excellent organisational skills and the ability to manage time to ensure work is completed on time
Benefits
- Flexible working hours
- 22 days' annual leave (additional days for length of service) plus bank holidays
- Employee pension scheme
- Travel season ticket loan
- Cycle to work scheme
- Employee Assistance Programme
- Health Cash Plan
- Charity volunteering opportunities and social activities
- Free breakfast
- Monthly massages
- Dog friendly office
Please Note: Candidates must have the legal right to live and work in the UK to be considered for this role.
Junior Account Manager employer: Recorra Limited
Recorra is an exceptional employer that champions a vibrant and ethical work culture, offering employees the chance to contribute meaningfully to the circular economy. With flexible working hours, generous annual leave, and a supportive environment for personal and professional growth, this role as a Junior Account Manager in London provides a unique opportunity to develop your skills while making a positive impact on the environment. Join a dynamic team where your contributions are valued, and enjoy perks like a dog-friendly office and charity volunteering opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recorra Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recorra Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recorra Limited:Your cover letter is your chance to shine! Tell us why you want to work at Recorra Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recorra Limited!
How to prepare for a job interview at Recorra Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
