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- Tasks: Provide exceptional customer service and resolve queries via phone and email.
- Company: Join Recorra, a leading circular economy company with a passion for the planet.
- Benefits: Enjoy charity volunteering, a pension scheme, and a lively working culture.
- Why this job: Make a real difference while developing your skills in a friendly team.
- Qualifications: 1 year of customer service experience preferred; strong problem-solving skills.
- Other info: Dynamic environment with opportunities for personal growth and team spirit.
The predicted salary is between 25000 - 35000 £ per year.
Location: Recorra, Unit 11, Moorhurst Road, St Leonards on Sea, East Sussex, TN38 9NB
Salary: £25,000 per annum
Job Type: Full-time, permanent
Working Hours: 37.5 hours. Mon-Fri. 9am to 5:30pm – or as the job requires
Close date: Please apply before 7th November
The Company
Recorra is a leading circular economy company, providing services for recycling, data destruction and office supplies in London and the South East. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an independent commercial organisation. We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. The role provides the opportunity for you to use your skills to make a difference within a friendly, dynamic and forward-thinking company. The culture is energetic, and there will be many opportunities for you to make a substantial contribution to the business.
The Role
Are you a Customer Service Superstar with a heart for our planet? Ready to join a team where your talents are valued, and your efforts make a real difference? If you thrive on delivering exceptional customer service and have a knack for solving problems, then we’ve got the perfect role for you! As a confident and well-organised Helpdesk Advisor, you’ll be the shining light of customer support, providing first-class service to our clients. Whether it’s tackling calls or emails, you’ll be the friendly voice our customers rely on, addressing issues at source and offering prompt resolution to drive customer satisfaction.
Responsibilities
- Deal with customer queries via telephone and email including inbound sales queries, client bookings and service requests
- Contacting clients who have submitted a cancellation to see what can be done to save the account
- Responding to customer enquiries, taking ownership of a query to ensure it is resolved
- Build and maintain good rapport with the clients you are working with
- Deal with simple pricing and invoicing queries
- Talk to our clients about additional services we can offer when appropriate
- Logging and maintaining leads and opportunities on CRM
About you
- Highly autonomous and self-motivated
- Ability to change approach and personal style to appeal to your audience
- Contribute actively to maintaining a good team spirit
- Ability to look for solutions, not problems
- 1 year customer service experience (Preferred)
- Excellent analytical skills
Benefits
- Charity volunteering opportunities and social activities
- Employee pension scheme and a travel season ticket loan
- Employee Assistance Programme
- 22 days’ annual leave
- Ride to work scheme
- Dedicated individual training budget
- Lively, friendly working culture
Please Note Candidates must have the legal right to live and work in the UK to be considered for this role. Please click the APPLY button to submit your CV and cover letter for this role.
Customer Service Advisor Corporate · Hastings employer: Recorra Limited
Contact Detail:
Recorra Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Corporate · Hastings
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Recorra. Understand their values and what they stand for in the circular economy. This will help you connect with them during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when tackling those tricky questions about handling customer queries or resolving issues.
✨Tip Number 3
Show off your personality! When you're in the interview, let your passion for customer service shine through. Share stories that highlight your problem-solving skills and how you've made a difference in previous roles. Remember, they want to see the real you!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor Corporate · Hastings
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and how it relates to solving problems and delivering exceptional service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and the environment. Share specific examples of how you've made a difference in past roles, and show us why you're the perfect fit for our team.
Show Your Personality: We love a friendly vibe! Let your personality come through in your application. Whether it's a fun anecdote or a unique approach to problem-solving, we want to see the real you and how you can contribute to our dynamic culture.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Recorra and what we stand for.
How to prepare for a job interview at Recorra Limited
✨Know the Company Inside Out
Before your interview, take some time to research Recorra. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your ability to thrive in a customer-focused role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you respond more accurately and show that you value the interviewer’s input. Don’t hesitate to ask for clarification if you need it!
✨Ask Thoughtful Questions
At the end of the interview, be prepared with a few questions of your own. Ask about the team culture, opportunities for growth, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company.
