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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support our mission-driven team.
- Company: Join Recorra, a leading circular economy company with a passion for sustainability.
- Benefits: Enjoy 22 days annual leave, health plans, and a dog-friendly office.
- Why this job: Make a real impact while building a rewarding career in a dynamic environment.
- Qualifications: Customer service experience preferred; passion for the environment is a must.
- Other info: Exciting growth opportunities and a supportive team culture await you.
The predicted salary is between 25800 - 31800 £ per year.
Location: 52 Lant Street, London, SE1 1RB
Salary: £28,900 per annum
Job Type: Full Time, Permanent
Working Hours: 37.5 hours over 5 days per week including Saturdays. Start time between 7.30am and 9.30am
The Company
Recorra is a leading circular economy company, providing services for recycling, data destruction and office supplies in London and the South East. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an independent commercial organisation. We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. The role provides the opportunity for you to use your skills to make a difference within a friendly, dynamic and forward-thinking company. The culture is energetic, and there will be many opportunities for you to make a substantial contribution to the business.
The Role
Are you a recent graduate with a passion for customer service and a heart for our planet? Do you want to build a rewarding career and a better future for all? If you thrive on delivering exceptional service and have a knack for problem-solving, we have the perfect opportunity for you!
As a Graduate Client Support Advisor, you will be a pivotal part of our mission-driven team, delivering first-class service to our clients and transforming the future of resource management today. You will start your journey with an 18-month comprehensive training period on our Helpdesk, where you will gain valuable experience and build confidence in your role. Following this, you will be well positioned to apply for exciting opportunities within our organisation, with potential pathways into our Sustainability Team or Account Management Team. Our people are connected through our shared purpose and united through our passion for sustainability – Are you ready to make a difference and grow with us?
Responsibilities
- Being the first point of contact and deliver high-level customer service to our Clients
- Processing Client bookings and service requests
- Responding to Client enquiries via telephone and email, taking ownership of a query to ensure it is resolved
- Supporting our Account Managers by assisting with their enquiries and their Clients' bookings and enquiries
- Support and respond to the Operations Teams requests relating to Client sites and services
- Build and maintain good rapport with the Clients, Account Managers and Operations team
- Be the main point of contact between our Operations Team and Clients
- Deal with simple pricing and invoicing queries
- Talk to our Clients about the additional services we can offer when appropriate
About you
- Highly autonomous and self-motivated
- Ability to change approach and personal style to appeal to your audience
- Contribute actively to maintaining a good team spirit
- Ability to look for solutions, not problems
- 1 year customer service experience (Preferred)
- Personal interest in the environment
- Excellent IT Skills
- Excellent verbal and written communications skills
- Well organised, you will be able to manage your time to ensure work is completed on time
Benefits
- 22 days' annual leave (additional days for length of service) plus bank holidays
- Employee pension scheme
- Travel season ticket loan
- Cycle to work scheme
- Employee Assistance Programme
- Health Cash Plan
- Charity volunteering opportunities and social activities
- Free breakfast
- Monthly massages
- Dog friendly office
Please Note: Candidates must have the legal right to live and work in the UK to be considered for this role.
Please click the APPLY button to submit your CV and cover letter for this role.
Graduate Client Support Advisor employer: Recorra Limited
Contact Detail:
Recorra Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Client Support Advisor
✨Tip Number 1
Get to know the company inside out! Research Recorra's mission and values, especially their commitment to sustainability. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of scenarios where you’ve solved problems or helped customers. Be ready to share these experiences in your interviews to demonstrate your knack for client support.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral, which can boost your chances of landing that job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission-driven team at Recorra. Let’s make a difference together!
We think you need these skills to ace Graduate Client Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Graduate Client Support Advisor role. Highlight any customer service experience and your passion for sustainability – we love seeing that!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how you can contribute to our mission. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We’re looking for someone who can think on their feet and find solutions, so don’t hold back on sharing those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Recorra Limited
✨Know Your Company
Before the interview, take some time to research Recorra. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company and its commitment to sustainability.
✨Showcase Your Customer Service Skills
As a Graduate Client Support Advisor, customer service is key. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. Be ready to discuss how you can apply these skills to support clients and enhance their experience with Recorra.
✨Demonstrate Problem-Solving Abilities
The role requires a knack for problem-solving. Think of scenarios where you've had to think on your feet or come up with creative solutions. During the interview, highlight these experiences to illustrate your ability to handle client queries effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for growth within the company, or how the team collaborates on sustainability initiatives. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
