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- Tasks: Support Senior Account Managers and manage client accounts while resolving queries.
- Company: Join Recorra, a leading circular economy company with an ethical mission.
- Benefits: Enjoy flexible hours, 22 days leave, health plans, and a dog-friendly office.
- Other info: Great career progression opportunities in a friendly and energetic culture.
- Why this job: Make a real impact in a dynamic team focused on sustainability and growth.
- Qualifications: Customer service experience and a passion for the environment are essential.
The predicted salary is between 30000 - 32000 £ per year.
Location: 52 Lant St, London SE1 1RB
Salary: £30,000 - 32,000 annually
Job Type: Permanent, full-time
Working Hours: 37.5 hours weekly, Mon-Fri
The Company: Recorra is a leading circular economy company, providing services for recycling, data destruction and office supplies in London and the South East. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an independent commercial organisation. We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. The role provides the opportunity for you to use your skills to make a difference within a friendly, dynamic and forward-thinking company. The culture is energetic, and there will be many opportunities for you to make a substantial contribution to the business.
The Role: Recorra is seeking a highly motivated and detail-oriented Associate Account Manager to join our dynamic team. The Associate Account Manager will support Senior Account Managers in the day‑to‑day management of a portfolio of clients. This role is ideal for someone looking to build a career in account management, gaining hands‑on experience while learning the fundamentals of client relationship management, service delivery, and commercial awareness. Working closely with the Senior Account Manager, the Associate Account Manager will act as a key point of contact for clients, handling incoming queries, resolving service‑related issues, and providing administrative and analytical support. Over time, the role will offer the opportunity to build strong client relationships and develop the skills required to progress into a full Account Manager position.
Responsibilities:
- Support Senior Account Managers in managing a portfolio of client accounts
- Act as a first point of contact for incoming client emails and enquiries
- Handle service‑related issues, coordinating with internal teams to ensure timely resolution
- Respond to invoice queries and liaise with finance teams where required
- Carry out general administrative tasks to support account management activities
- Compile, maintain, and analyse waste and service data to support reporting and client reviews
- Assist in preparing reports, presentations, and account review materials
- Build and maintain positive working relationships with clients within the portfolio
- Ensure accurate records are kept within internal systems and client files
- Proactively identify opportunities to improve service delivery and client satisfaction
- Learn and develop account management skills with a view to progressing into an Account Manager role
About you:
- Experience working in either customer service, client accounts and administration/coordination
- A personal interest in the environment
- A good understanding of technology
- Ability to efficiently deal with difficult operational issues
- A strong customer focus, with good listening and questioning skills
- Excellent verbal communications skills and be confident presenting
- Excellent organisation skills and you will be able to manage your time to ensure work is completed on time
Benefits:
- Flexible working hours
- 22 days' annual leave (additional days for length of service) plus bank holidays
- Employee pension scheme
- Travel season ticket loan
- Cycle to work scheme
- Employee Assistance Programme
- Health Cash Plan
- Charity volunteering opportunities and social activities
- Free breakfast
- Monthly massages
- Dog friendly office
Please Note: Candidates must have the legal right to live and work in the UK to be considered for this role.
Associate Account Manager employer: Recorra Limited
Contact Detail:
Recorra Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Associate Account Manager role. Highlight your customer service experience and passion for the environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Associate Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Associate Account Manager role. Highlight any relevant experience in customer service or account management, and don’t forget to mention your passion for the environment – it’s a big deal for us!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re excited about joining Recorra. Mention how your skills align with the responsibilities of the role and how you can contribute to our mission.
Show Off Your Communication Skills: As an Associate Account Manager, communication is key. Make sure your application reflects your excellent verbal and written communication skills. Keep it clear, concise, and engaging – we want to see your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Recorra!
How to prepare for a job interview at Recorra Limited
✨Know Your Company
Before the interview, take some time to research Recorra. Understand their mission in the circular economy and how they operate. This will not only help you answer questions more effectively but also show your genuine interest in the company and its values.
✨Showcase Your Customer Service Skills
As an Associate Account Manager, you'll be dealing with clients regularly. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your strong listening skills and how you’ve built positive relationships in previous roles.
✨Demonstrate Your Organisational Skills
The role requires excellent organisation and time management. Be ready to discuss how you prioritise tasks and manage your time effectively. You could even share a specific instance where your organisational skills led to a successful outcome.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for growth, or how success is measured in the role. This shows that you're thinking ahead and are genuinely interested in contributing to the company’s success.