At a Glance
- Tasks: Support client implementations, translate workflows, and own projects within months.
- Company: Join Recorder, a fast-growing fintech startup revolutionising commercial insurance.
- Benefits: Gain real responsibility, learn from industry leaders, and enjoy a dynamic work environment.
- Other info: Fast-paced culture with opportunities for rapid growth and learning.
- Why this job: Kickstart your career in a role that blends tech and client interaction.
- Qualifications: 1-2 years in consulting, banking, or SaaS; strong analytical and communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Location: Farringdon, London - Onsite Full-Time
Recorder is rebuilding commercial insurance from the ground up. Brokers are stuck with legacy tools and manual workflows. We’re giving them the modern software they deserve—user-first workflows, clean data, no repetition. Just fast, flexible infrastructure that actually works. Founded by a team of previously successful fintech entrepreneurs, Recorder is bringing the speed and flexibility of modern SaaS to the insurance market. We’ve already signed leading brokers and FTSE 100 insurers, and we’re scaling rapidly. You’ll be joining a small, ambitious team with deep experience in fintech and insurance. We move fast, give people real responsibility, and back them to grow.
The role: We’re looking for a sharp, curious and client-facing generalist to join us as a Client Solutions Associate. This is a hybrid role spanning product, delivery, and customer onboarding. You’ll start by supporting the founders and senior team on client implementations—shadowing calls, configuring workflows, and learning the product inside‑out. Within 6 months, you’ll be owning implementation projects yourself. It’s a great opportunity for someone early in their career, likely with a background in consulting, banking, or tech, who wants to work directly with clients, take on real responsibility fast, and learn how modern software gets delivered in the real world.
What you’ll do:
- Support the implementation of new clients onto Recorder
- Join client calls alongside founders and the product team
- Translate broker workflows into digitised processes using internal tools
- Own full implementation projects after just a few months: requirements, config, and delivery
- Build internal onboarding playbooks and documentation
- Spot opportunities to make delivery more scalable and repeatable
Who you are:
- 1–2 years of experience in consulting, banking, SaaS, or similar
- Strong analytical thinker with a structured, logical mindset
- Technically literate—you can handle complex software workflows (but don’t need to code)
- Comfortable with ambiguity and learning by doing
- Confident communicator who listens well and asks good questions
- Hungry to take ownership and grow quickly
- Experience in insurance, fintech, or enterprise SaaS
- Exposure to process automation or workflow digitisation
- Familiarity with internal and customer-facing documentation tools
Client Solutions Associate in London employer: Recorder Limited
At Recorder, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Strategic Insurance SaaS Account Manager in London, you'll benefit from comprehensive professional development opportunities, a collaborative environment, and the chance to make a significant impact in the commercial insurance sector. Join us to be part of a forward-thinking team that values innovation and client success.
StudySmarter Expert Advice🤫
We think this is how you could land Client Solutions Associate in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recorder Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recorder Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Solutions Associate in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recorder Limited:Your cover letter is your chance to shine! Tell us why you want to work at Recorder Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recorder Limited!
How to prepare for a job interview at Recorder Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
