At a Glance
- Tasks: Lead and enhance global infrastructure services, ensuring security and operational excellence.
- Company: Dynamic financial services firm with a focus on innovation and technology.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and cutting-edge technology.
- Why this job: Join a forward-thinking team and shape the future of infrastructure in finance.
- Qualifications: 5+ years in infrastructure leadership, strong technical skills, and team management experience.
The predicted salary is between 80000 - 100000 £ per year.
Reports to
Head of Technology/Chief Technology Officer
Location
London, W2 6HY, UK
Role
Full time (37.5 hours per week). Minimum three days per week in the office
Record seeks an experienced and technically capable Head of Infrastructure to lead the delivery, operation, security, and continuous improvement of the firm's global infrastructure services.
Reporting to the CTO, this role is responsible for ensuring that infrastructure platforms remain secure, resilient, scalable, and fit for purpose, supporting the business's operational, regulatory, and strategic requirements.
The successful candidate will lead infrastructure operations, cloud services, end-user computing, networking, workplace technology, operational resilience activities, and infrastructure project delivery.
The role combines strong technical leadership with hands-on operational management and requires an individual capable of leading a high-performing team while maintaining close oversight of key technology platforms and third-party service providers.
The CTO retains ownership of technology strategy, architecture, cyber strategy, technology risk, operational resilience governance, technology budgets, and Board-level technology reporting.
The Head of Infrastructure is responsible for executing and delivering against those strategic objectives.
Responsibilities
- Infrastructure Operations
- Lead the day-to-day operation of the firm’s global infrastructure environment.
- Ensure infrastructure services meet agreed availability, performance, resilience, and security requirements.
- Own operational support delivery across cloud, network, server, storage, end-user computing, and workplace technology platforms.
- Act as senior escalation point for major infrastructure incidents and service disruptions.
- Develop, monitor, and report on operational KPIs, SLAs, service performance, and capacity metrics.
- Maintain infrastructure lifecycle management plans covering hardware, software, cloud services, and supporting technologies.
- Technical Leadership
- Lead and develop the infrastructure team, fostering a culture of accountability, technical excellence, and continuous improvement.
- Provide technical leadership and mentoring across infrastructure disciplines.
- Establish and maintain infrastructure standards, procedures, and operational practices.
- Ensure solutions are implemented in accordance with technology standards and architectural principles established by the CTO.
- Lead the operational management and optimisation of Microsoft Azure, Microsoft 365, Entra ID, Intune, and endpoint technologies.
- Drive cloud adoption, automation, standardisation, and operational efficiency initiatives.
- Ensure modern workplace services support productivity, collaboration, and security objectives.
- Identify opportunities to leverage automation and AI-assisted operational tooling to improve service delivery and efficiency.
- Infrastructure Security & Compliance
- Implement and maintain infrastructure security controls in line with internal policies, regulatory obligations, and risk requirements.
- Oversee vulnerability management, patching, endpoint protection, privileged access controls, and infrastructure monitoring.
- Support security assessments, penetration testing, audit activities, and regulatory reviews.
- Ensure infrastructure services meet applicable finance services control and compliance expectations.
- Operational Resilience & Disaster Recovery
- Maintain infrastructure disaster recovery capabilities and technical recovery procedures.
- Lead infrastructure resilience testing and recovery exercises.
- Ensure backup, monitoring, recovery, and failover capabilities remain effective and regularly tested.
- Support wider business continuity and operational resilience activities.
- Project & Change Delivery
- Lead the infrastructure workstreams associated with strategic technology programmes and projects.
- Deliver infrastructure upgrades, cloud migrations, office technology deployments, security enhancements, and platform modernisation initiatives.
- Manage project resources, risks, dependencies, budgets, and timelines for infrastructure related initiatives.
- Ensure infrastructure projects are delivered to agreed scope, quality, and timeframes.
- Manage operational relationships with infrastructure vendors, managed service providers, and technology partners.
- Monitor supplier performance against service level agreements and contractual commitments.
- Support vendor due diligence, supplier reviews, and procurement activities.
- Act as an escalation point for infrastructure suppliers and outsourced service providers.
- Stakeholder Engagement
- Work closely with Technology, Trading, Operations, Risk, Compliance, Finance, and other business teams.
- Communicate clearly with technical and non-technical stakeholders.
- Provide regular updates on infrastructure performance, risks, projects, and service improvements.
- Build trusted relationships across the organisation and promote a service-oriented culture.
Experience and Qualifications
- Minimum 5 years’ experience leading an infrastructure function within financial services, asset management, banking, fintech, or other regulated environment.
- Proven experience as a Head of Infrastructure, Infrastructure Manager, Infrastructure Lead, or equivalent senior infrastructure leadership role.
- Demonstratable experience managing infrastructure teams and third-party managed service providers.
- Strong experience operating enterprise infrastructure environments within a regulated organisation.
• Strong technical expertise across
- Microsoft 365
- Windows Server
- Virtualisation platforms (VMWare)
- Storage and backup technologies
- Infrastructure security controls
- Experience leading infrastructure transformation, migration, and modernisation initiatives.
- Strong understanding of operational resilience, disaster recovery, and business continuity requirements.
- Experience managing vendors, supplier relationships, and service delivery arrangements.
- Excellent written and verbal communication skills with the ability to engage stakeholders at all levels.
- Experience within asset management, investment management, hedge funds, market infrastructure, or broader financial services.
- Experience supporting Bloomberg, market data platforms, trading systems, or equivalent financial applications.
- Experience with automation technologies and Infrastructure as Code
- Exposure to AI-enabled operational tooling and enterprise AI governance.
• Industry certifications such as
- CISSP
- CCSP
- ITIL
- #J-18808-Ljbffr
Head of Infrastructure employer: Record
At Record, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our culture fosters innovation and collaboration, providing employees with ample opportunities for professional growth and development. With a strong focus on infrastructure security and operational resilience, we empower our team to lead transformative projects while enjoying a supportive atmosphere that values work-life balance and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Infrastructure
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Record values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Record might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Record!
✨Direct Apply to Record
Let's not forget to apply directly through the Record website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of Infrastructure
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Record.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Record. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Record
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
