Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support service planners, handle customer queries, and coordinate planned works.
- Company: Join ASSA ABLOY, a global leader in access solutions.
- Benefits: Competitive salary, learning opportunities, and various discounts.
- Other info: Diverse teams and inclusive culture with excellent growth potential.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Experience in admin roles and strong organisational skills.
The predicted salary is between 25000 - 32000 ÂŁ per year.
Reporting to the Service Operations Planning Manager, you will be responsible for supporting the Service Planners activities, dealing with customers and working extensively with the planning system.
You would also:
- Respond to customer callâouts by logging emergency requests in the planning system, answering incoming calls, handling customer queries promptly, and providing excellent customer service at all times.
- Coordinate planned works by ordering plants and materials from internal and thirdâparty suppliers, arranging collections, and working closely with the Service Planning team to ensure efficient and costâeffective planning.
- Communicate with customers via telephone and email to provide arrival times, notify of delivery delays, confirm job completion, and chase purchase order numbers when required.
- Update internal systems to confirm job completion, trigger accurate invoices, and authorize supplier invoices for payment.
- Support administrative and planning activities to ensure smooth service delivery and accurate documentation throughout the job lifecycle.
The skills and experience you need
- Experience in similar administrative roles.
- The ability to prioritise and organise your own workload.
- Able to work closely with peers and be a significant contributor to the success of the planning team.
- Ability to use various IT systems â including customers' own bespoke systems.
- Knowledge of CRM Systems and portals and invoicing systems will be a plus.
What we offer
- Learning and career development opportunities, whether itâs online learning, management training or enhancing your skills.
- A competitive salary.
- Variety of benefits including courses, and discounts on various products.
We review applications regularly, so donât wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.
To make sure your personal data is safe, we donât look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde, Talent Acquisition Business Partner, at giulia.virde@assaabloy.com.
Letâs create a safer and more open world - together!
As an employer, we value results â not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions â supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, itâs important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Service Planner Assistant employer: record uk ltd
Contact Detail:
record uk ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Service Planner Assistant
â¨Tip Number 1
Get to know the company! Research ASSA ABLOY and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice your communication skills! As a Service Planner Assistant, you'll be dealing with customers a lot. Role-play common scenarios with friends or family to boost your confidence in handling queries and providing excellent customer service.
â¨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can significantly increase your chances of landing the job.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows that youâre serious about joining the team. Set up your profile and get that application in!
We think you need these skills to ace Service Planner Assistant
Some tips for your application đŤĄ
Show Off Your Customer Service Skills: Since you'll be dealing with customers a lot, make sure to highlight any previous experience in customer service. We want to see how you handle queries and emergencies, so share specific examples that showcase your skills!
Be Organised and Prioritise: As a Service Planner Assistant, you'll need to juggle multiple tasks. In your application, mention how you manage your workload and keep everything on track. We love candidates who can demonstrate their organisational skills!
Familiarity with IT Systems is Key: We use various IT systems, so if you've got experience with CRM or invoicing systems, shout about it! Let us know how comfortable you are with tech, as this will help you stand out in the application process.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and keep everything organised. Plus, we review applications regularly, so get yours in sooner rather than later!
How to prepare for a job interview at record uk ltd
â¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Planner Assistant. Familiarise yourself with the tasks mentioned in the job description, like handling customer queries and coordinating planned works. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
â¨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you handled queries or resolved issues effectively. This will highlight your ability to provide excellent service, which is crucial for this position.
â¨Demonstrate Your Organisational Skills
The ability to prioritise and organise your workload is key for a Service Planner Assistant. During the interview, share examples of how you've managed multiple tasks or projects in the past. This will reassure them that you can handle the demands of the role efficiently.
â¨Familiarise Yourself with IT Systems
Since the job requires using various IT systems, including CRM and invoicing systems, itâs a good idea to brush up on your tech skills. If you have experience with similar systems, mention it during the interview. If not, express your willingness to learn and adapt quickly to new technologies.