Service Planner

What you would do as our Service Planner

Reporting to the Service Operations Planning Manager, you will be responsible for optimizing scheduling and resource allocation for service teams, balancing customer needs, technician efficiency, and operational goals by managing work orders, coordinating tasks, and ensuring timely service delivery, acting as a crucial link between clients and field staff for smooth, efficient operations.

You would also:

• Organising and coordinating parts, materials and plants to coincide with the planned visits of engineers to ensure operational efficiency.
• Ensuring all service inspections, repair or upgrade visits and call outs are made on time and within the set costs.
• Accurate forecasting and achieving of monthly and annual invoice targets and in line with the annual operating plan.
• Provide excellent customer service at all times.
• Working closely with Service Operations Planning Manager to achieve the above.

The skills and experience you need

We are looking for someone who has:

• Excellent communication skills required with both customers and colleagues.
• A deep knowledge and experience of deploying service engineers to operate in an optimal manner.
• The ability to work comfortably with the designated IT systems, ie Dispatch, Tracker, Dynamics AX.
• Good mastery of Microsoft Office Suite.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary.
• Variety of benefits including courses, and discounts on various products.

We review applications regularly, so don't wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde at giulia.virde@assaabloy.com.

Let’s create a safer and more open world - together!

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.