At a Glance
- Tasks: Coordinate service calls and installation projects, ensuring smooth operations and customer satisfaction.
- Company: Join a global leader in access solutions with a collaborative culture.
- Benefits: Competitive salary, career development, and a variety of employee benefits.
- Other info: Dynamic work environment with opportunities for growth and inclusivity.
- Why this job: Be the key link between customers and engineers, making a real impact every day.
- Qualifications: Experience in planning or coordination, strong organisational and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Can you bring your administration skills to our Service and Installation department? Join our team based at Willenhall, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What you would do as our Service and Installation Coordinator
As our Service & Installation Coordinator, you will play a pivotal role in ensuring the smooth planning, scheduling, and delivery of service calls and installation projects. Acting as the key link between customers, engineers, suppliers, and internal teams, you will coordinate activities to ensure all work is completed on time, within budget, and to the highest standards of quality and customer satisfaction. This is an exciting opportunity for a highly organised and proactive individual who thrives in a fast-paced environment and enjoys keeping operations running seamlessly.
You would also:
- Coordinate and schedule service visits, call-outs, and installation projects to ensure delivery targets are met.
- Allocate engineers and resources effectively, ensuring they have all required information, parts, RAMS, and documentation to complete jobs efficiently.
- Monitor job progress, maintain up-to-date engineer schedules, and proactively resolve operational or scheduling issues.
- Act as the main point of contact for customers, managing enquiries, confirming appointments, and maintaining excellent service levels.
- Ensure installations and service work meet quality, safety, and contractual standards, while supporting accurate invoicing and prompt payment.
The skills and experience you need
We are looking for someone who:
- Has previous experience in a planning, scheduling, or coordination role, ideally within a service or installation environment.
- Is highly organised with the ability to manage multiple priorities.
- Has strong customer service and telephone communication skills, with a professional and customer-focused approach.
- Has general office administration and working in fast-paced environments.
- Is focused on accuracy and attention to detail.
What we offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- A competitive salary and incentive scheme.
- Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program... to name just a few!
We review applications regularly, so don’t wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner.
Let’s create a safer and more open world - together! To find out more about us, visit our website.
Service & Installation Coordinator employer: record uk ltd
ASSA ABLOY is an exceptional employer, offering a dynamic work environment in Swindon where Service Engineers can thrive. With a strong focus on employee growth through ongoing training and development, competitive salaries, and a commitment to diversity and inclusion, we empower our team members to build fulfilling careers while providing top-notch service to our clients. Join us and be part of a global leader dedicated to creating a safer and more open world.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Installation Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like record uk ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at record uk ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like record uk ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service & Installation Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to record uk ltd:This is your chance to really connect with the team at record uk ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at record uk ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with record uk ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show record uk ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at record uk ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
