At a Glance
- Tasks: Support clients by managing calls and ensuring timely responses during out-of-hours shifts.
- Company: Join Record UK, a forward-thinking company focused on growth and employee empowerment.
- Benefits: Enjoy remote work, life assurance, enhanced sick pay, and access to extensive training resources.
- Other info: Work from home with occasional office training; flexible hours averaging 21.5 per week.
- Why this job: Be part of a dynamic team that values communication and problem-solving in a fast-paced environment.
- Qualifications: Strong organisational and communication skills, with the ability to prioritise and make quick decisions.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
This is a home-based role reporting to the Helpdesk Team Leader. This role will consist of working to a rotational shift pattern, covering evening, weekend and on-call work. When doing the evening shift, the requirement would be that from 16:00 to 23:00, the mailbox would be monitored and then from 23:00 to 07:00, you would be on-call to answer any emergency calls that come through.
The main requirement of the role is to ensure all calls during out-of-hours are attended and completed within the client\'s specified SLAs and to provide updates as required.
Key Responsibilities and Accountabilities:
• Log all calls from clients on internal system and arrange labour to ensure job completion within the required timescales
•Ability to work under pressure positively to achieve response times for reactive works
• Customer communication, proactive customer updates and incoming call handling
• Efficient route planning of the call out engineers and ensure nearest engineer is allocated to reduce travel time.
•To provide technical support to customer where possible to prevent the need for emergency call out.
• Ensure Service Director and Client specific web sites are updated and in line with SLA’s
• Contribute to ISO Business Management systems.
Essential criteria
• Good organisational skills
• Excellent communication skills
• Speed of thought, prioritisation and decision making skills
• Good problem solving skills
• Sense of urgency to work in a fast-paced environment
•Ability to work in a fast-paced environment
Benefits of Working at Record
If you are successful, you will join a forward-thinking organisation that is always striving to do better, adopting an empowering working environment that allows you the opportunity to grow and develop in your role and beyond.
As a Real Living Wage employer, you can expect to receive the following benefits when you work at Record UK:
•Life assurance scheme.
• Enhanced sick pay.
•Annual salary review scheme.
•Access to an online employee benefits portal.
•Access to an extensive online training portal.
•Access to an Employee Assistance Program.
Additional Information
This role will primarily allow for working from home; however, training will take place at our head office, and occasional days at the office will be required thereafter.
•Hours: Average of 21.5 hours per week.
•Holidays: 33 days (pro rata based on part-time hours)
•Salary: Negotiable – dependent on experience.
•Location: Remote working from home.
•Office Location: Record UK Office, Unit D, 9 Watt Place, Hamilton International Park, Blantyre, G72 0AH
To apply, please send your CV and covering letter to recruitment@recorduk.co.uk with the subject heading ‘OOH Helpdesk Advisor’.
Out of Hours Helpdesk Advisor in Blantyre employer: record uk ltd
At Record UK, we pride ourselves on being a forward-thinking employer that fosters an empowering work environment, perfect for those seeking to grow in their careers. As a Real Living Wage employer, we offer competitive benefits including life assurance, enhanced sick pay, and access to extensive training resources, all while allowing you the flexibility of remote working. Join us to be part of a supportive team that values your contributions and prioritises your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours Helpdesk Advisor in Blantyre
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like record uk ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at record uk ltd and let us see your personality shine through!
We think you need these skills to ace Out of Hours Helpdesk Advisor in Blantyre
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and record uk ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about record uk ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at record uk ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress record uk ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which record uk ltd will surely appreciate.
