Field Application Engineer in Cardiff

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.

Identification Technologies (IDT): IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services. HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.

As our Field Application Engineer, you’ll support HID’s success by:

• Representing the company as a low-level technical expert for EAT-RFID products
• Providing low-level support for partner integration for embedded products
• Providing low-level technical support for escalated field issues
• Preparing low-level documentation for application notes and technical papers
• Preparing and presenting low-level technical training to partners and internal staff
• Providing on-site partner support and training

Your Experience and Background include:

• 4+ years of experience in field application engineering, technical sales, or a related role
• University degree in Engineering, Computer Science, or equivalent work experience
• Strong problem solving and analytical skills
• Strong verbal and written communication abilities (English)
• Able to explain complex technical concepts to a variety of audiences
• Customer-focused attitude with strong interpersonal and relationship-building skills
• Ability to work independently with multiple priorities and adapt to dynamic environments
• Willingness to travel internationally as required by the role
• Knowledge of physical access control and the security industry
• Familiarity with Security/Cryptography concepts
• Knowledge of contactless RFID credentials and readers
• Experience with hardware and software development tools
• Familiarity with system integration and testing procedures
• Knowledge of programming languages (e.g., C/C++, Python)
• EMEA and APAC regional experience
• Project management experience

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.

Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.

Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.

If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We would like to inform you that the ‘Procedure for reporting violations of the law applicable at ASSA ABLOY Opening Solutions Poland S.A company’ has been introduced.

When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.