Infrastructure Manager

Role

Full time (37.5 hours per week). Minimum three days per week in the office

Record seeks an experienced and technically capable IT Infrastructure Manager to lead and personally contribute to the delivery, operation, security, and continuous improvement of the firm's global infrastructure services.

Reporting to the Head of Technology, this role is responsible for ensuring that infrastructure platforms remain secure, resilient, scalable, and fit for purpose, supporting the business's operational, regulatory, and strategic requirements.

This is very much a hands-on technical role.

The successful candidate will build, configure, and troubleshoot infrastructure alongside a team of three, not solely direct it.

The role combines technical leadership with hands-on delivery across infrastructure operations, cloud services, end-user computers, networking, workplace technology, operational resilience, and infrastructure project delivery.

The Head of Technology retains ownership of technology strategy, architecture, cyber strategy, technology risk, operational resilience governance, technology budgets, and Board-level technology reporting.

The Infrastructure Manager is responsible for executing and delivering against those objectives at a technical, hands-on level.

Responsibilities

• Infrastructure Operations
• Lead and personally contribute to the day-to-day operation of the firm’s global infrastructure environment.
• Ensure infrastructure services meet agreed availability, performance, resilience, and security requirements.
• Deliver and support cloud, network, server, storage, end-user computing, and workplace technology platforms hands-on, alongside the team.
• Configure, maintain, and troubleshoot the firm’s network and secure connectivity estate, including routing, switching, subnetting, firewalls, VPNs, and z Scaler secure internet and private access.
• Lead and personally work on major infrastructure incidents and service disruptions through to resolution.
• Track and report on operational KPIs, SLAs, service performance, and capacity metrics.
• Maintain infrastructure lifecycle management plans covering hardware, software, cloud services, and supporting technologies.
• Technical Leadership
• Lead and develop the infrastructure team, mentoring and setting standards while remaining hands-on yourself.
• Provide technical leadership and mentoring across infrastructure disciplines, fostering accountability, technical excellence, and continuous improvement.
• Establish and maintain infrastructure standards, procedures, and operational practices.
• Ensure solutions are implemented in accordance with technology standards and architectural principles established by the Head of Technology.
• Cloud & Modern Workplace Technology
• Hands-on administration, configuration, and optimisation of Microsoft Azure, Microsoft 365, Entra ID, Intune, and endpoint technologies.
• Drive cloud adoption, automation, standardisation, and operational efficiency initiatives.
• Ensure modern workplace services support productivity, collaboration, and security.
• Identify opportunities to leverage automation and AI-assisted operational tooling to improve service delivery and efficiency.
• Infrastructure Security & Compliance
• Implement and maintain infrastructure security controls in line with internal policies, regulatory obligations, and risk requirements.
• Support and run vulnerability management, patching, endpoint protection, privileged access controls, and infrastructure monitoring.
• Support security assessments, penetration testing, audit activities, and regulatory reviews.
• Ensure infrastructure services meet applicable finance services control and compliance expectations.
• Operational Resilience & Disaster Recovery
• Maintain infrastructure disaster recovery capabilities and technical recovery procedures.
• Lead infrastructure resilience testing and recovery exercises.
• Ensure backup, monitoring, recovery, and failover capabilities remain effective and regularly tested.
• Support wider business continuity and operational resilience activities.
• Project & Change Delivery
• Lead the infrastructure workstreams associated with strategic technology programmes and projects, including hands‑on implementation, no just coordination.
• Deliver infrastructure upgrades, cloud migrations, office technology deployments, security enhancements, and platform modernisation initiatives.
• Manage risks, dependencies, and timelines for infrastructure related initiatives.
• Ensure infrastructure projects are delivered to agreed scope, quality, and timeframes.
• Vendor & Supplier Management
• Manage day‑to‑day operational relationships with infrastructure vendors, managed service providers, and technology partners.
• Monitor supplier performance against service level agreements and contractual commitments.
• Support vendor due diligence, supplier reviews, and procurement activities.
• Act as a technical escalation point for infrastructure suppliers and outsourced service providers.
• Stakeholder Engagement
• Work closely with Technology, Trading, Operations, Risk, Compliance, Finance, and other business teams.
• Communicate clearly with technical and non-technical stakeholders.
• Provide regular updates on infrastructure performance, risks, projects, and service improvements.
• Build trusted relationships across the organisation and promote a service-oriented culture.

Experience and Qualifications

• Strong, current, hands‑on technical expertise across: Microsoft Azure; Microsoft 365; Entra ID / Active Directory; Microsoft Intune; Windows Server; Virtualisation (VMWare); Enterprise networking; Storage and backup technologies; and infrastructure security controls.
• Proven experience in a senior yet hands‑on infrastructure role such as Infrastructure Lead / Manager, or a senior engineer looking to step up.
• Experience leading and mentoring a small technical team and managing third‑party service providers.
• Experience leading infrastructure transformation, migration, and modernisation initiatives.
• Strong understanding of operational resilience, disaster recovery, and business continuity requirements.
• Experience managing vendors, supplier relationships, and service delivery arrangements.
• Excellent written and verbal communication skills with the ability to engage stakeholders at all levels.
• Experience within asset management, investment management, hedge funds, , or broader financial services.
• Experience supporting Bloomberg, market data platforms, trading systems, or equivalent financial applications.
• Hands‑on experience of z Scaler (ZIA and/or ZPA), including policy configuration, tunnel and connector management, user troubleshooting, and integration with identity and endpoint tooling.
• Some exposure to Linux administration alongside the core Windows estate.
• Experience with automation technologies and Infrastructure as Code
• Exposure to AI-enabled operational tooling and enterprise AI governance.
• Industry certifications such as Microsoft Azure, CISSP, CSSP, ITIL, VMWare or networking certifications (eg CCNA/CCNP) or z Scaler certifications.
• Soft Skills Required
• Genuinely enjoys hands‑on technical work and leads by example.
• Pragmatic and commercially aware decision‑maker
• Self‑starter with a strong sense of ownership and accountability.
• Calm and effective under pressure.
• Excellent organisational and prioritisation skills
• Detail‑oriented with a focus on quality and control.
• Strong relationship builder and collaborator.
• Committed to continuous improvement and professional development.
• Success Measures
• Maintain stable, secure, and resilient infrastructure services.
• Deliver infrastructure projects successfully and on schedule.
• Improve operational efficiency through automation and continuous improvement.
• Maintain a strong infrastructure control environment with positive audit outcomes.
• Lead and develop a high‑performing infrastructure team.
• Ensure the infrastructure estate supports the firm’s growth, regulatory obligations, and operational resilience requirements.
• Pension – defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed
• Private medical (BUPA) employee cover – option to purchase cover for partner and family
• Dental insurance – employee cover and option to purchase cover for partner and family
• Life insurance
• Permanent health insurance
• Medical health assessments
• Salary sacrifice car scheme
• Subsidised gym membership
• Share incentive plan (SIP) with Record matching
• 20 days minimum holiday, discretional additional holiday may be taken
• Study support for further qualifications. Full support and training from the company and the team

Record is proud to be an Equal Opportunities Employer.

For our employees to reach their full potential they need to feel valued, included and respected.

This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging.

Disability Confident

As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background.

Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.

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