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- Tasks: Make friendly calls to inform customers about free smart meter installations.
- Company: Join a leading Call Centre in Sheffield making a positive impact.
- Benefits: Enjoy a supportive work environment with flexible hours and great team spirit.
- Why this job: Help people save money while developing your communication skills in a fun setting.
- Qualifications: No experience needed, just bring your confidence and friendly attitude!
- Other info: Perfect for students looking for part-time work with a meaningful purpose.
The predicted salary is between 24000 - 36000 £ per year.
Job Brief:
We’re looking for confident, friendly Call Centre Advisors to join our client, a leading Call Centre in the heart of Sheffield.
In this role you’ll be calling customers to see if they would be interested in having a free smart meter installed. This is at no cost to the customer as it’s a government backed scheme.
In the current climate when everyone is watching the cost of living, this is an excellent tool for members of the public to help them reduce their living costs, and it’s free!
You’re not ‘selling’ anything, but you will need to be able to explain the features and benefits of having a smart meter, with the aim of showing the customers how beneficial it will be to them.
Responsibilities:
- You will have access to a free Sky TV package
- Progression opportunities in various areas of the business
- Free onsite parking
- Company pension scheme
- 20 holiday days + bank holidays per year
- Healthcare options, gym memberships, eye care vouchers
- Incentives including free food & drink, top of the range technology and more
Skills Required:
- Friendly, confident and happy to speak to people all day long
- Excellent communicators and confident speaking on the phone
- Self-motivated and driven to achieve sales targets
- Able to hold a conversation with people from all ages and backgrounds
- Able to easily build rapport with customers over the phone
- Driven to deliver top-quality customer service and ensure the best outcome for the customer
- Able to handle rejection and remain positive and determined throughout the day
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Outbound Call Centre Advisor - Customer Services employer: Recooty
Contact Detail:
Recooty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Call Centre Advisor - Customer Services
✨Tip Number 1
Familiarise yourself with the features and benefits of smart meters. Understanding how they work and their advantages will help you communicate effectively with customers and answer any questions they may have.
✨Tip Number 2
Practice your phone etiquette and active listening skills. Being friendly and approachable over the phone is crucial, so rehearse common scenarios to build your confidence in handling various customer interactions.
✨Tip Number 3
Research the company and its values. Knowing what the company stands for can help you align your approach during calls and demonstrate that you are a good fit for their team culture.
✨Tip Number 4
Prepare for potential rejection by developing a positive mindset. Understand that not every call will lead to a successful outcome, and focus on maintaining your motivation and enthusiasm throughout the day.
We think you need these skills to ace Outbound Call Centre Advisor - Customer Services
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Outbound Call Centre Advisor. Familiarise yourself with the smart meter scheme and how it benefits customers, as this knowledge will be crucial in your application.
Tailor Your CV: Highlight relevant experience in customer service or call centre roles. Emphasise your communication skills and any achievements related to meeting targets or providing excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to handle rejection positively and your motivation to achieve targets, as these are key traits for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Recooty
✨Show Your Friendly Side
As an Outbound Call Centre Advisor, your ability to connect with customers is crucial. Make sure to demonstrate your friendly and approachable personality during the interview. Smile, maintain eye contact, and use a warm tone to convey your enthusiasm for the role.
✨Know the Product Inside Out
Familiarise yourself with the smart meter scheme before the interview. Understand its features and benefits so you can confidently discuss how it helps customers save money. This knowledge will show your commitment and readiness to inform others about the initiative.
✨Practice Active Listening
During the interview, practice active listening by responding thoughtfully to questions and showing that you value the interviewer's input. This skill is essential for handling customer inquiries effectively, so demonstrating it in your interview will set you apart.
✨Prepare for Rejection Scenarios
Since you'll be making outbound calls, it's important to handle rejection well. Be ready to discuss how you would stay motivated after facing a 'no' from a customer. Sharing personal experiences of overcoming challenges can highlight your resilience and determination.
