At a Glance
- Tasks: Support customers in waste management, ensuring smooth operations and excellent service.
- Company: Join Reconomy Connect, a leader in sustainable resource management.
- Benefits: Enjoy competitive perks, discounts, and a focus on health and wellbeing.
- Other info: Fixed-term role with hybrid working options and community engagement opportunities.
- Why this job: Make a real impact in sustainability while growing your career.
- Qualifications: Customer-focused, organised, and a creative problem-solver.
The predicted salary is between 30000 - 40000 £ per year.
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.
The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.
Why Join Us?
- Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About the role
As an Account Coordinator in our Construction & Infrastructure team, you will work closely with our customers to deliver outstanding service. You’ll ensure day-to-day operations run smoothly through effective organisation and prioritisation of your workload while managing ad-hoc queries and solving problems to create good outcomes today and even better outcomes for the future. Working within a small, dynamic team, you’ll balance collaborative teamwork with taking ownership of your responsibilities, building strong relationships with your customers, and delivering results.
Key responsibilities
- Build and maintain relationships with a set customer base.
- Respond efficiently to customer requests via phone or email in line with departmental KPIs.
- Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
- Process customer purchase orders accurately and manage spend according to specific requirements.
- Review Site Waste Appraisals, taking action on identified opportunities and optimisations.
- Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
- Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance.
- Maintain up-to-date knowledge of sector products, services, and industry trends to benefit our customers.
- Record, update, and maintain customer data and interactions using Salesforce.
Additional information
This is a fixed-term role for 12 months to provide maternity leave cover. Working hours: 7.5 hours per day (shifts between 07:25–17:25) on a rota basis, with a one-hour lunch break. Rotas are provided in advance to give you plenty of notice. Hybrid working: May be available following successful completion of the probation period, with a minimum of 3 days in the office and the potential to work up to 2 days from home. Saturday shifts: Following a 3-month probation period, you will be required to work occasional Saturday shifts (8:00–12:00) on a rota basis. These are paid as overtime.
What we need from you
- Enthusiastic and customer-focused, with a drive to deliver exemplary service.
- Organised and proactive in managing workloads.
- Creative problem-solver with the confidence to suggest effective solutions.
- A team player who supports colleagues, whether in the same room or a different department.
- Results-oriented, aiming for satisfied customers and achievement of KPIs.
- Motivated for success, whether that’s personal career growth or team achievements.
- Competent with using Microsoft Office.
What we offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.
Account Coordinator C&I in Telford employer: Reconomy
Reconomy is an excellent employer located in Telford, offering a dynamic and supportive work environment for Credit Controllers. With a focus on employee development, you will have the chance to enhance your Excel and system skills while working collaboratively within a target-driven team. The bonus scheme further incentivises performance, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Coordinator C&I in Telford
✨Get Involved in Local Projects
Dive into community projects or volunteer opportunities related to environmental engineering. Not only will this boost your experience, but it can also put you in touch with local professionals who might know of temporary roles. Plus, it's a great way to show your passion for the field!
✨Use Industry-Specific Platforms
Check out platforms like EnvironmentJobs or Ecotricity for temporary positions. These sites focus specifically on environmental roles and can give you a leg up in finding short-term gigs that match your skills.
✨Network at Environmental Events
Keep an eye out for local environmental tech meetups, conferences, or seminars. Engaging in these spaces can help you meet potential employers face-to-face and tap into the hidden job market, especially for temporary roles!
✨Leverage Our Website for Quick Applications
Don’t forget to check out temporary positions at Reconomy through our website. Applying directly there can often fast-track your application and get you noticed quicker by hiring managers. It’s a smart move to stand out!
We think you need these skills to ace Account Coordinator C&I in Telford
Some tips for your application 🫡
Show Off Your Technical Skills:In the world of environmental engineering tech, it’s all about those technical skills! Make sure your CV highlights relevant software knowledge, such as CAD programs or environmental modelling software. Mention any specific projects where you applied these skills – it's a brilliant way to demonstrate your hands-on experience!
Tailor Your CV to the Job:Don’t just send out a generic CV. Take a little time to tailor it for the temporary role with Reconomy. Focus on highlighting any experience that relates directly to the specific environmental challenges they might tackle. Relevant coursework or certifications, even if they're from a short course, can give you an edge.
Keep it Short and Sweet:Since this is a temporary position, we recommend keeping your application concise. Highlight the most relevant experience and how quickly you can adapt to the role. Brief statements about your adaptability and eagerness to contribute can make a solid impression!
Brief Motivation in Your Cover Letter:Your cover letter should express not just your qualifications but also your enthusiasm for the role at Reconomy. Explain why you’re drawn to the temporary nature of the job and what you hope to learn. This helps show that you’re not just looking for any position, but that you genuinely care about this opportunity.
How to prepare for a job interview at Reconomy
✨Get Familiar with Key Engineering Tools
In environmental engineering tech, you’ll likely be quizzed on software tools like AutoCAD or GIS systems. Brush up on how you’ve used these tools in your studies or previous projects, as you might be asked technical questions that require you to explain specific applications in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Temporary positions often require quick thinking and adaptability. Be ready to discuss a project or case where you identified an environmental issue and proposed a solution. This not only highlights your analytical skills but shows you can hit the ground running—exactly what a temporary role needs!
✨Highlight Your Passion for Sustainability
Since we’re in the environmental sector, your enthusiasm for sustainable practices can be a game changer. Share any relevant coursework or volunteer activities you've engaged in that reflect your commitment. Employers love to see passion combined with practical experience.
✨Prepare for Short-Term Commitment Questions
For a temporary role, expect questions about your availability and how you manage time effectively on short-term projects. Be candid about your specific time commitment and illustrate how you've successfully completed previous assignments or internships within tight deadlines.
